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Job description
General Manager
LPHI | K9 Resorts Luxury Pet Hotel
FLSA: Full-Time Salary Exempt
What You’ll Do
As General Manager, you are the leader of the business—responsible for driving results, developing teams, and delivering an exceptional 5-star experience across every part of the resort.
Leadership & Team Development:
Lead and develop Assistant Managers, Supervisors, and resort team members
Own full-cycle talent management: hiring, onboarding, coaching, and performance
Build a high-performance, accountability-driven culture
Conduct regular team meetings, coaching sessions, and performance reviews
Operations & Business Ownership:
Oversee day-to-day operations across all departments
Ensure excellence in cleanliness, safety, and pet care standards
Manage scheduling, staffing levels, and labor efficiency
Maintain facility standards, vendor relationships, and inventory control
Customer Experience & Sales:
Set and uphold 5-Star service expectations across all interactions
Drive revenue through service offerings, client retention, and enrollment growth
Personally resolve high-level customer concerns
Monitor feedback and continuously improve the guest experience
Marketing & Community Leadership:
Act as a Brand Ambassador in the local community
Build partnerships with veterinarians, groomers, and pet-related businesses
Lead marketing initiatives to drive awareness and growth
Financial & Performance Management:
Own P&L performance and profitability
Monitor KPIs and implement strategies to drive results
Manage expenses, payroll, and budgeting
Identify trends and opportunities to improve operational efficiency
What We’re Looking For
3–4+ years of management experience (pet care, hospitality, retail, or similar)
Proven leadership in high-volume, service-driven environments
Strong business acumen (P&L, labor, operations, performance metrics)
Ability to lead teams, drive accountability, and develop talent
Excellent communication, problem-solving, and decision-making skills
Sales-oriented mindset with a focus on growth and results
Valid driver’s license
Flexible availability including weekends and holidays
What You’ll Get
401(k) with company participation
Health, dental, and vision benefits
Paid time off
Flexible scheduling
Leadership training & development programs
Employee discounts and perks
Why K9 Resorts?
This is more than a General Manager role—it’s an opportunity to run a business, lead a team, and drive real results in a growing, high-energy environment where people, pets, and performance matter.
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Worksite address
stamford, CT, 06925, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.