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Job description
Key Accounts Executive
We have an immediate career opportunity for a qualified Key Accounts Executive.
Key Responsibilities
Manage a high volume of inbound email traffic, supplemented with phone contact, to assess customer needs
Prepare detailed reports, as required, for customers
Respond to customer inquiries with the intent of providing customer satisfaction, retention, and increasing revenue spend which includes new lanes and services
Review customer inquiries, problems, requests, and suggestions to determine the appropriate solutions and/or responses
Perform first level root cause analysis
Arrange for expedited service recovery for shipments, when necessary
Partner with DHL Sales representatives to develop solutions that address the complex business issues of their customers
Participate in presentations to customers and Senior DHL Management
Take rollover inbound calls as needed
Skills & Qualifications
High School Diploma or Equivalent
4 years of experience in a team-based customer service environment and sales experience
Exceptional customer-focused oral and written communication, problem solving and interpersonal skills; ability to quickly build rapport with both customer base and DHL sales reps
Proficiency with Microsoft Outlook, Excel, database and web-based applications
Good time management and prioritization skills
Proven track record of taking initiative to accomplish tasks in creative ways with a sense of urgency and assertiveness
Preferred experience with SPARK Backline functions
Employee Benefits & Incentives
Competitive Pay
Bonus/Incentive Programs
Retirement Savings – 401K with company match
Medical, Dental, Vision, and well-being programs
Tuition Reimbursement
Generous Paid Time Off – Starting at 4 weeks (PT/FT)
Paid Leave
Employee Discount Program
Employee Assistance & Work Life Program
Outstanding training opportunities
DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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Worksite address
tempe, AZ, 85285, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.