About this opportunity
topdrawer lists this Key Holder opportunity in berkeley, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Key HolderAs a Key Holder at Topdrawer, you are a frontline leader who helps bring our brand to life through exceptional customer experience, product knowledge, and day-to-day store support. You lead by example, take ownership of opening and closing the store, and support the team in creating a thoughtful, inspiring environment. Whether you're sharing the story behind a fountain pen or helping a customer discover their next creative ritual, you serve as a trusted guide and ambassador of quiet design. This is an ideal role for someone passionate about creativity, service, and growing into a future leadership role.Key ResponsibilitiesCustomer Experience & CommunityDeliver a welcoming, educational, and personalized customer experienceModel Topdrawer's values in every interaction, from storytelling to service follow-upSupport the store team in building lasting relationships with customers and local partnersTeam Support & LeadershipLead by example on the sales floor and during peak periodsAssist in onboarding and mentoring new team membersMaintain a positive, inclusive, and collaborative team environmentStore Operations & MerchandisingPerform opening and closing procedures with a high level of responsibilityAssist with inventory receiving, restocking, and visual merchandisingUphold visual standards that reflect Topdrawer's curated and elegant assortmentSales & Business SupportContribute to achieving daily sales, conversion rate goals, and AOV goalsSupport in monitoring store performance and identifying ways to improveHelp maintain store standards in cleanliness, presentation, and customer careStay informed on product knowledge and promotionsYou AreA thoughtful, hands-on leader with 2+ years of retail management experiencePassionate about sustainability, creativity, and intentional livingDetail-oriented and operationally strong, with a deep appreciation for beautiful, functional toolsWarm, dependable, and energized by building lasting customer relationshipsNaturally curious and committed to continuous learning and improvementExperienced or interested in visual merchandising and product storytellingWhy Join Topdrawer?Be part of a global creative community rooted in timeless, functional design. Work for a mission-driven company that values originality, sustainability, and meaningful connection. Join a team where your creativity, leadership, and ideas truly matter.Benefits Part-Time:Part-time (hourly)Generous Employee DiscountFlexible Spending Accounts (FSA) for Health and Dependent Care401(k) Retirement Plan (IRA) with Company MatchingCommuter BenefitsMonthly Sales Commission OpportunitiesTopdrawer is an Equal Opportunity Employer and is proud to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, military status, or any other applicable legally protected characteristic.Physical Requirements: This role may require standing for extended periods and regularly lifting or moving items up to 50 lbs. Reasonable accommodations will be made to enable individuals with disabilities to perform essential job functions. If you need a reasonable accommodation during the application or hiring process, please contact will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.
Worksite address
berkeley, CA, 94704, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.