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Job description
Key HolderAbout TopdrawerTopdrawer designs tools for the impossibly creative. Topdrawer was born in Tokyo and now operates 16 stunning stores across five major U.S. cities, with a growing direct-to-consumer luxury brand online. We serve a community of impossibly creative people with beautifully designed tools for living, traveling, and creating—fountain pens, notebooks, house shoes, small leather goods, sunglasses, bags, and ritual objects.Our brand combines elevated Japanese design sensibility, European craft influences, and a uniquely personal retail experience that encourages presence, slowness, and intention. With strong in-store storytelling and an expanding digital presence, Topdrawer is evolving into a quiet powerhouse in modern luxury retail.Key Holder – Role OverviewAs a Key Holder at Topdrawer, you are a frontline leader who helps bring our brand to life through exceptional customer experiences, deep product knowledge, and day-to-day store support. You lead by example, take ownership of opening and closing responsibilities, and support the team in creating a thoughtful, inspiring environment. Whether sharing the story behind a fountain pen or helping a customer discover a new creative ritual, you serve as a trusted guide and ambassador of quiet design. This role is ideal for someone passionate about creativity, service, and growing into a future leadership position.Key ResponsibilitiesCustomer Experience & CommunityDeliver a welcoming, educational, and personalized customer experienceModel Topdrawer's values in every interaction, from storytelling to service follow-upSupport the store team in building lasting relationships with customers and local partnersTeam Support & LeadershipLead by example on the sales floor and during peak periodsAssist in onboarding, coaching, and mentoring new team membersHelp maintain a positive, inclusive, and collaborative team environmentStore Operations & MerchandisingPerform opening and closing procedures with a high level of responsibilityAssist with inventory receiving, restocking, and visual merchandisingUphold visual standards that highlight Topdrawer's curated and elegant assortmentSales & Business SupportContribute to achieving daily sales, conversion, and average order value goalsSupport monitoring of store performance and share opportunities for improvementMaintain store standards in cleanliness, presentation, and customer careStay up to date on product knowledge, new arrivals, and promotionsYou AreA thoughtful, hands-on leader with 2+ years of retail or key holder experiencePassionate about creativity, sustainability, and intentional livingDetail-oriented and operationally strong, with a deep appreciation for beautiful, functional toolsWarm, dependable, and energized by building lasting customer relationshipsCurious and committed to continuous learning and improvementExperienced or eager to grow in visual merchandising and product storytellingWhy Join Topdrawer?Be part of a global creative community rooted in timeless, functional design. Work for a mission-driven company that values originality, sustainability, and meaningful connection. Join a team where your creativity, leadership, and ideas truly matter.Benefits Part-Time:Part-time (hourly)Generous Employee DiscountFlexible Spending Accounts (FSA) for Health and Dependent Care401(k) Retirement Plan (IRA) with Company MatchingCommuter BenefitsMonthly Sales Commission OpportunitiesTopdrawer is an Equal Opportunity Employer and is proud to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, military status, or any other applicable legally protected characteristic.Physical Requirements: This role may require standing for extended periods and regularly lifting or moving items up to 50 lbs. Reasonable accommodations will be made to enable individuals with disabilities to perform essential job functions. If you need a reasonable accommodation during the application or hiring process, please contact will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.Applicants must be legally authorized to work in the United States. Topdrawer does not provide visa sponsorship for this position.
Worksite address
pasadena, CA, 91106, US
Who can apply
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