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Job description
Help patients navigate chronic kidney disease before dialysis through education, care coordination, and ongoing support. This is a field-based role requiring candidates to live within or near the assigned territory and travel locally to meet with patients and nephrology providers. Partner closely with providers to improve patient outcomes, address care gaps, and connect patients with the resources they need to make informed treatment decisions. Ideal for professionals passionate about patient advocacy, relationship building, and making a meaningful impact in kidney care.
nPURPOSE AND SCOPE:
nThe Kidney Care Specialist (KCS) supports patients with Chronic Kidney Disease (CKD) and End Stage Renal Disease (ESRD) by driving early education adoption, care navigation, and engagement through a combination of field-based physician and community outreach and virtual patient support. This role bridges the gap between diagnosis and informed treatment choice, ensuring patients receive timely, consistent education and support across the kidney care continuum. Deployment may vary by market need and may include field-based, virtual, or hybrid responsibilities.
nPRINCIPAL DUTIES AND RESPONSIBILITIES:
nnnProvide virtual care navigation to CKD and ESRD patients regarding kidney disease progression, treatment options (including home modalities and transplantation), and self-management strategies using approved digital platforms.
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nnConduct scheduled and on-demand virtual or in-person patient interactions (video, phone, and electronic communication) to assess patient needs, readiness, barriers, and preferences.
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nnCollaborate with nephrologists, advanced practice providers, care teams, and internal partners to support coordinated patient care and appropriate referrals.
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nnBuild and maintain strong working relationships with nephrologists, advanced practice providers, clinical managers, care coordinators, and practice staff to support aligned Kidney Care Advocate and value-based care objectives.
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nnPartner with internal stakeholders (KCA leadership, Value Based Care Health teams, operations, clinical, and market development) to ensure consistent messaging, coordinated workflows, and patient follow-through.
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nnServe as a trusted resource to referring practices by providing timely communication, education updates, and patient status as appropriate
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nnDocument patient interactions, education provided, and outcomes accurately and timely in designated systems (e.g., Salesforce, EMR, or other approved platforms).
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nnSupport referral workflows by ensuring patients are appropriately educated, tracked, and followed through the kidney care continuum.
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nnUtilize virtual tools, dashboards, and reports to track patient engagement, outcomes, and program performance, escalating concerns as appropriate.
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nnParticipate in the development, evaluation, and continuous improvement of virtual education materials, documentation, and on-demand content.
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nnMaintain up-to-date knowledge of kidney disease, treatment modalities, and Fresenius Kidney Care programs to ensure consistent, compliant education.
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nnIdentify patient barriers to care (social, logistical, educational) and connect patients with appropriate internal or external resources.
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nnSupport quality, safety, and compliance initiatives by adhering to all regulatory, privacy, and documentation standards.
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nnParticipate in team meetings, training sessions, and performance reviews as required.
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nnSupport patients longitudinally, reinforcing education, and navigating next steps in collaboration with the care team.
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nnPerform other related duties as assigned.
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n nPHYSICAL DEMANDS AND WORKING CONDITIONS :
nnnRole may be field-based, virtual, or hybrid depending on market needs.
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nnField-based roles may require extensive local or regional travel.
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nnValid driver’s license with reliable transportation and the ability to travel extensively within the assigned market.
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nnTravel to regional business units, corporate meetings, and on-site training will be required.
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nnExtensive regional travel to physician groups, healthcare locations, and associate home base.
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nnMust be willing to work occasionally in the evening and weekends, as needed.
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nnReasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
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nnProlonged periods of sitting and computer use.
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nnReasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
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n nSUPERVISION:
nnnNo direct supervisory responsibilities.
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nnWorks under the guidance of Kidney Care leadership and in close collaboration with clinical and operational teams.
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n nEDUCATION AND REQUIRED CREDENTIALS :
nnnHigh School diploma or G.E.D. required; 3-5 years clinical background preferred
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nnRelevant licensure or certification preferred, as applicable.
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n nEXPERIENCE AND SKILLS :
nnnMinimum 1-3 years of experience in kidney care, chronic disease management, or related healthcare fields.
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nnExperience working with CKD, ESRD, dialysis, or chronic disease populations preferred.
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nnPrior experience delivering virtual or telephonic patient education is strongly preferred.
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nnStrong communication skills with the ability to explain complex clinical concepts in a clear, patient-friendly manner.
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nnDemonstrated ability to engage patients remotely and build trust in a virtual environment.
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nnStrong organizational and time-management skills with the ability to manage a virtual caseload.
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nnProficiency in Microsoft Office applications and experience with CRM systems (e.g., Salesforce) and/or EMRs.
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nnExcellent verbal and written communication and presentation skills.
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nnComfort with digital platforms, virtual meeting tools, and data-driven workflows.
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nnValid driver’s license with reliable transportation and the ability to travel within the assigned market.
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nnAbility to work autonomously but collaboratively on a team
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n nEOE, disability/veterans
Worksite address
greenville, NC, 27834, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.