About this opportunity
Advantage Car Rental lists this Kiosk Agent opportunity in honolulu, Hawaii. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Position Summary
Responsible for rental returns, valet (if applicable), upgrade and incremental sales, as well as rental return accountabilities, such as monitoring for empty fuel tanks, potential vehicle damage and signature on tablets.
Duties And Responsibilities
Interacts with customers to review customer rental contract, ensure vehicle keys match rental contract, and show customers to their rental vehicles
Upon vehicle return, conduct vehicle inspection for damage, fuel level and lost and found items, as well as review of bill and obtain customer signature
Sells vehicle upgrades and other incremental sales products when customers arrive from the rental desk to pick up their rental vehicle
Reviews vehicles for damage upon return, filling out the required claims paperwork (accident / incident report) in a timely and accurate manner when necessary
Answers customer questions while providing directions when requested
Secure all vehicle keys
May be required to assist customers with luggage into and out of vehicle
May be required to move vehicles
May have to support vehicle cleaning upon return
Other duties as required
Qualifications
High school diploma or GED required
Minimum 1 year in car rental industry preferred, or relevant experience in a customer service environment
Ability to pay attention to detail
Exceptional interpersonal and relationship building skills required
Demonstrate strong verbal and written communication skills
Strong organizational skills and the ability to multi-task
Must have the ability to manage stressful or unusual situations in order to maintain good customer service
Must have basic computer navigation skills and knowledge of Microsoft Office Applications
Must be willing to wear company uniforms
Must have a valid driver's license
Must have the flexibility to work day and/or evening hours, as well as weekends/holidays as needed
Must be authorized to work in the United States
Ability to communicate in other languages (Spanish, French, Portuguese, Hebrew, German, etc.) is a plus.
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Worksite address
honolulu, HI, 96814, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.