About this opportunity
Empower AI lists this Knowledge Center Lead - Government IT Services opportunity in quantico, Virginia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Empower AI in Reston, VA seeks a Knowledge Center Lead to head the external-facing KC serving a Department of War portfolio. Onsite in Quantico, VA with travel up to 10%, you will own staffing, SLAs, escalations, and service delivery across Tier 0/1 channels and the public chatbot.
Lead a dispersed team of supervisors, analysts, and engineers and ensure documented ITIL/ISO-aligned processes. Jointly drive performance metrics, customer experience, and contract-based actions while coordinating
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Worksite address
quantico, VA, 22134, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.