About this opportunity
Empower AI lists this Knowledge Center Shift Supervisor – Hybrid IT Service Desk opportunity in quantico, Virginia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Empower AI, a government-focused AI company, seeks a Knowledge Center Shift Supervisor in Quantico, VA. The role oversees Tier I agents, drives SLA/XLAs, and ensures high-quality customer interactions for external users across multiple channels.
The supervisor will manage real-time performance, coach staff, and coordinate with resolver groups while maintaining rigorous QA standards and incident response readiness. This is a hybrid position with occasional travel.
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Worksite address
quantico, VA, 22134, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.