About this opportunity
Veloz IT Solutions, LLC lists this KPI SLA y Analista de Rendimiento del Servicio opportunity in ashburn, Virginia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Benefits:
Paid Holidays
401(k)
401(k) matching
Dental insurance
Employee discounts
Health insurance
Paid time off
Training & development
Vision insurance
KPI / SLA & Service Performance Analyst
Location: Ashburn, VA; Hybrid (1-2 days on site)
Level: Intermediate / Mid-Level
Type: Full-Time Employment
Pay Range: $115,00 - $130,00/year
Clearance: U.S. Citizen; Active DHS clearance or Top Secret DoD Clearance
Veloz IT Solutions is seeking a KPI/SLA & Service Performance Analyst to provide performance management, process analysis, reporting, and program analytics. This role will support the collection, analysis, and reporting of service delivery performance metrics and trends to assist leadership with visibility into cost, schedule, and operational performance. This includes conducting the appropriate analysis to offer recommendations, solutions, and alternatives to resolve issues, concerns, problems, or methods.
The ideal candidate possesses strong PMO, reporting, and data analysis experience supporting government programs and executive stakeholders. US Citizenship is required. This position is contingent upon Contract Award.
What to Expect (Job Responsibilities)
Develops and monitors KPIs, SLAs, thresholds, measurement methodologies and reporting frequencies
Support development and maintenance of executive dashboards and performance scorecards
Evaluates service efficiency, value, cost-effectiveness, cycle time, lead time, throughput and other delivery measures
Maintain and organize project documentation and ensure version control
Conduct business process analyses to support workflow optimization
Develop, manage, and standardize project templates and process frameworks
Track deliverables and monitor adherence to project timelines and milestones
Ensure service delivery and development activities align with agile governance framework
Support accurate and timely project reporting to leadership and stakeholders
Support process improvement initiatives related to program reporting and performance measurement to improve efficiency, transparency, and accountability
Education & Experience:
BA/BS; 5+ years IT performance/service-management experience
Demonstrated experience developing KPIs/SLAs for large IT contracts
Demonstrated data-driven and analytical mindset and effective communication of metrics and trends
ITIL certification preferred
What is Required (Qualifications)
US Citizenship is required
Cleared: DHS Clearance, Secret Clearance , or Public Trust
Experience supporting project management offices (PMOs) or large-scale programs
KPI/SLA engineering; ITIL; service management; benchmarking; performance baseline, Statistical Analysis, Excel/Power BI
Proficiency with Agile, Waterfall, or hybrid software development methodologies
Strong analytical skills and a structured approach to process improvement
Experience with project management tools such as MS Project, JIRA, or ServiceNow
Excellent communication, organizational, and documentation skills
Security Clearance
DHS Clearance, Secret Clearance , or Public Trust
Nice to Have (Preferred):
Experience with DHS or CBP programs.
ITIL Certification
Knowledge of enterprise governance, TRM processes, and AI/automation initiatives.
Familiarity with Section 508, FISMA, and FedRAMP requirements.
Flexible work from home options available.
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Worksite address
ashburn, VA, 22011, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.