Job description
This is a remote position.
Note: Retail experience not required, GCP & BATCH Support required
L1.5 Support Engineer Job Description: The L1.5 Support Engineer will be responsible for providing quick response support for issues that can be resolved by the Level 1 team, but require additional expertise. The ideal candidate will have experience in SQL and GCP, with experience in Blue Yonder, back office retail applications, and/or ETL/batch processing being a plus. The L1.5 engineer will work closely with the Level 1 team to provide timely and effective resolution of issues to meet 24x7 service level agreements.
Responsibilities:
Provide quick response support for issues that can be resolved by the Level 1 team, but require additional expertise
Collaborate with Level 1 team to troubleshoot and resolve issues
Provide expertise in SQL and GCP, with experience in Blue Yonder, back office retail applications, and/or ETL/batch processing being a plus
Ensure timely and effective resolution of issues to meet 24x7 service level agreements
Participate in on-call rotation as required
Requirements:
Bachelor's degree in Computer Science, Information Technology, or related field
Minimum of 2 years of experience in a support or development role
Strong knowledge of SQL and GCP, with experience in Blue Yonder, back office retail applications, and/or ETL/batch processing being a plus
Experience with troubleshooting and resolving issues in a fast-paced, 24x7 environment
Strong communication and collaboration skills
Ability to work in a team-oriented environment.
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.