About this opportunity
InfiCare Staffing lists this L1/L2 Network & Infrastructure Engineer opportunity in mount washington, Kentucky. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Job Title: L1/L2 Network & Infrastructure Engineer Location: Mount Washington, Kentucky — Onsite
Job Type: 12-month Contract
Role Summary
The L1/L2 Network & Infrastructure Engineer provides first-level monitoring, troubleshooting, and incident response support for network and infrastructure systems at a Louisville, KY facility. The engineer responds to alerts across LAN, WAN, VLAN, firewall, and server environments, performing initial diagnostics and escalating complex issues with thorough documentation. The role also covers server health checks, backup job monitoring, and user access support during incidents. Candidates must be available for weekend and off-hours shifts as part of normal engagement
Key Responsibilities
Network Monitoring & Incident Response
Monitor network and infrastructure systems using monitoring tools; respond to alerts, incidents, and service requests in a timely manner.
Troubleshooting & Escalation
Perform initial diagnostics on network issues; escalate complex problems to L2/L3 teams with full documentation of steps taken.
LAN/WAN & VLAN Support
Support LAN, WAN, and VLAN connectivity; verify switch and firewall status; assist with DNS, DHCP, IP addressing, port status, link issues, and interface errors.
Server & Virtualization Health
Monitor servers, VMs, and basic cloud resources; perform OS health checks covering CPU, memory, and disk; assist with server restarts and service checks.
Backup & Infrastructure Monitoring
Monitor backup jobs and report failures or anomalies through the appropriate ticketing channels.
User Access & Application Coordination
Support end-user access to internal applications and coordinate with application teams during active incidents.
Documentation & Asset Management
Update tickets accurately, follow runbooks, SOPs, and change management processes; maintain accurate asset and incident records.
Technical Skills
Networking Protocols: TCP/IP, DNS, DHCP, VLANs, Routing fundamentals, LAN/WAN
Network Devices & Security: Firewalls, Switch Configuration, Network Device familiarity
Monitoring & Ticketing: Network Monitoring tools, Ticketing Systems (e.g., ServiceNow or equivalent)
Servers & OS: Windows Server, Basic OS health checks (CPU, memory, disk)
Virtualization: VMware / Virtualization basics
Process & Documentation: Runbooks, SOPs, Change Management, Asset Management
Qualifications
Bachelor's degree in Computer Science, Information Technology, Network Engineering, or a related field (or equivalent hands-on experience)
3–5 years of experience in a network/infrastructure support, help desk, or field/smart-hands role
Relevant certifications a plus: CompTIA Network+, CompTIA A+, Cisco CCNA, or equivalent.
Worksite address
mount washington, KY, 40047, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.