Job description
Growe welcomes those who are excited to:
Provide L1–L2 technical support for end users in a corporate environment;
Maintain and monitor office IT infrastructure, including computers, laptops, and peripheral devices;
Install, configure, and support Windows and MacOS operating systems;
Troubleshoot and resolve hardware, software, networking, and system-related issues;
Perform regular system maintenance, updates, patching, and preventive support activities;
Handle support tickets, communicate with users, and ensure timely issue resolution according to SLA requirements;
Support endpoint security processes, including antivirus, encryption, and patch management;
Assist with procurement, setup, and replacement of IT equipment;
Perform basic system administration tasks and support infrastructure services such as Active Directory, SCCM, and VPN;
Escalate complex issues to senior support teams when necessary;
Collaborate with internal IT teams to ensure smooth and stable IT operations.
We need your professional experience:
1–3 years of experience in IT Support / Service Desk / Desktop Support roles;
Experience combining both L1 and L2 support responsibilities;
Proven experience supporting end-user devices in enterprise environments;
Strong knowledge of Windows 10/11 administration;
Strong experience with MacOS support (Linux knowledge is considered a plus);
Understanding of endpoint security principles, including patch management, antivirus, and encryption;
Basic experience with infrastructure systems such as Active Directory, SCCM, and VPN;
Experience working with ticketing or task management systems;
Upper-Intermediate (B2) or higher, must be fully fluent in both written and spoken English.
We appreciate if you have those personal features:
Strong customer-service and communication skills;
Good troubleshooting and problem-solving abilities;
Ability to prioritize tasks, multitask, and work within SLA requirements;
Responsible, organized, and detail-oriented approach to work;
Ability to stay calm and professional while supporting a high volume of users;
Team player with a proactive and flexible mindset;
Willingness to learn and adapt to new tools, systems, and processes.
We are seeking those who align with our core values:
GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.
Originally posted on Himalayas
Who can apply
The source lists worldwide eligibility. Accepted UTC offsets: UTC-11, UTC-10, UTC-9.5, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC-4, UTC-3.5, UTC-3, UTC-2, UTC-1, UTC+0, UTC+1, UTC+2, UTC+3, UTC+3.5, UTC+4, UTC+4.5, UTC+5, UTC+5.5, UTC+5.75, UTC+6, UTC+6.5, UTC+7, UTC+8, UTC+8.75, UTC+9, UTC+9.5, UTC+10, UTC+10.5, UTC+11, UTC+12, UTC+12.75, UTC+13, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.