About this opportunity
OnStak Inc. lists this L3 Data Center Field Operations Technician | OnStak Inc. | New Albany, OH opportunity in new albany, Ohio. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Position Summary
OnStak Inc. is actively seeking an experienced, high-caliber, and technical L3 Data Center Field Operations Technician with 5–8 years of professional experience in hyperscale data center operations, network hardware maintenance, and advanced fiber-optic troubleshooting to join our critical infrastructure team on a full-time permanent on-site basis in New Albany, Ohio (rotational 24×7 shifts). In this critical senior technical role, you will be responsible for supporting mission-critical data center facilities, troubleshooting complex hardware and network connectivity issues, managing optical fiber testing, and providing technical guidance to junior field engineers. You will leverage your deep specialist expertise in rack-and-stack installations, copper and fiber-optic cabling, OTDR testing, and switch/router hardware to deliver uncompromised uptime, system reliability, and operational excellence. This opportunity offers competitive compensation, executive technical visibility, and exceptional career growth prospects within a premier global IT and cloud infrastructure services enterprise.
Detailed Job Description
As an L3 Data Center Field Operations Technician supporting OnStak Inc. in New Albany, Ohio, you will take full operational, tactical, and technical ownership of data center hardware maintenance, cable plant diagnostics, and rotational 24×7 shift operations. Your day-to-day responsibilities include troubleshooting complex data center hardware and network connectivity issues, performing rack-and-stack installations, hardware replacements, and decommissioning workflows, diagnosing and resolving copper and fiber-optic cabling faults, signal loss, and link failures, conducting advanced fiber testing using OTDR, optical power meters, VFL, and loopback tools, handling escalated incidents, root cause analysis (RCA), and preventive maintenance, and providing technical guidance to L1/L2 technicians while coordinating seamlessly with remote network engineering teams. You will utilize your proactive troubleshooting and analytical problem-solving skills to resolve complex hardware anomalies under strict hyperscale service level agreements. Furthermore, you will manage application requirements by sending your updated resume via direct email to Hassan Waheed at , ensuring strict compliance with the New Albany, Ohio on-site and rotational shift requirements.
Key Responsibilities
Provide expert L3 technical support and troubleshooting for complex data center hardware, server infrastructure, and network connectivity.
Execute physical rack-and-stack deployments, server installations, hardware replacements, and asset decommissioning.
Diagnose and resolve copper and fiber-optic cabling faults, signal attenuation, insertion loss, and link failures.
Conduct rigorous optical fiber testing using OTDR, optical power meters, visual fault locators (VFL), and loopback testing tools.
Handle escalated incident tickets, conduct root cause analysis (RCA), and execute scheduled preventive maintenance.
Provide technical guidance, escalation support, and mentorship to L1 and L2 field operations technicians.
Coordinate continuously with remote network engineering, systems administration, and facility management teams.
Maintain meticulous documentation of data center asset inventories, cabling run-sheets, incident logs, and change requests.
Required Qualifications & Skills
Bachelor’s degree in Computer Science, Information Technology, Electrical Engineering, or a related technical discipline.
Minimum of 5 to 8 years of progressive professional experience in data center operations, network hardware, and field support.
Proven hands‑on expertise supporting hyperscale or enterprise data center facilities under 24×7 rotational shift environments.
Deep practical proficiency with enterprise switches, routers, optical transceivers, and advanced fiber-testing equipment.
Solid practical understanding of structured cabling standards, copper/fiber media, and telecommunications transport media.
Exceptional analytical, troubleshooting, debugging, and problem‑solving capabilities under mission-critical conditions.
Excellent written and verbal English communication skills with strong cross‑functional coordination abilities.
Mandatory legal work eligibility and physical availability for 100% on‑site operations and rotational shifts in New Albany, Ohio.
Nice‑to‑Have Skills
Professional safety certifications such as OSHA 10‑Hour or OSHA 30‑Hour certification.
Specialized technical credentials including Fiber Optic Splicing Certification (fusion splicing preferred), FOA CFOT, or equivalent.
BICSI certification or equivalent structured cabling credentials.
Prior professional working experience with tier‑1 cloud providers, colocation facilities, or major managed service providers.
Application Information
Recruiter: OnStak Inc. Talent Acquisition Division
Contact Name: Hassan Waheed (Lead Talent Acquisition & HR Business Partner)
Email: ` `
Company Website:
Salary/Rate: Market Competitive / Hyperscale Infrastructure Package
Deadline: Open until filled (Urgent New Albany On‑Site Opening – 24×7 Rotational Shifts)
Notice Period: Immediate to 30 Days Preferred
Contract Duration: Permanent / Full-Time On‑Site Engagement (New Albany, OH, USA)
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Worksite address
new albany, OH, 43054, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.