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Job description
LA Kings Ticket Operations AssociateThe LA Kings are where hockey, culture, and community come together. As one of the most iconic franchises in the NHL, the Kings deliver high-energy games, unforgettable moments, and a game-night experience that goes far beyond the ice. Owned by AEG, the LA Kings are powered by teams who bring passion, precision, and pride to everything they do, from game-day operations and fan experiences to the work that happens behind the scenes. Every role plays a part in creating nights fans remember and a culture that represents Los Angeles. If you want to be part of a team where the work matters on and off the ice, there's a place for you here. You're part of what makes it happen.The Ticket Operations Associate will assist Ticket Operations leadership in improving day-to-day effectiveness and efficiency. Primary responsibilities include clerical, administrative, and operations support under the general guidance of Ticket Operations management. The Associate will share responsibility of maintaining strong relationships with other departments, fans, partners, venue staff, and team executives in a manner that elevates our internal and external customer service standards. The incumbent will work during regular office hours and/or event hours including evenings, weekends, and holidays.Essential FunctionsSupport the Ticket Operations team with daily operational and administration functions by developing proficiency in required software systems, adhering to established procedures, and maintaining accuracy in all processing.Assist with game day operations for home games and special events to uphold high internal and external guest service standards.Continuously identify and suggest processing efficiencies for sales, service and ticket operations.Assist with preparation of financial reconciliation reports, chargeback disputes, and other revenue-related items.Assist with validation of pricing/offers/events within ticketing system.Formulate and complete special projects and tasks as assigned by management.Specific Job Knowledge, Skill and AbilityProficient with Microsoft Office (Word, Excel, and Outlook); ability to learn required business systemsAbility to prioritize workload and solve problems efficiently and quicklyAbility to provide excellent customer service to all internal and external clients by representing the organization and department professionallyAbility to multi-task in a fast-paced environmentAssertive, motivated, self-starter, autonomous, collaborativeAbility to handle highly sensitive and confidential informationAbility to access and input information using a moderately complex computer systemAvailable to work various hours including evenings/nights, weekends, and holidaysQualification StandardsEducation: AA/AS Degree (2-year) (BA/BS Degree Preferred) in Sports Management, Business Administration, or related field.Experience: 0-2 years related work experiencePayscale: $19/hrBonus: This position is not eligible for a bonus under the current bonus plan requirements.Benefits Part-time: This position may be eligible for benefits (ACA qualification).AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.Employer does not offer work visa sponsorship for this position.#LI-LAKings #LI-Onsite
Worksite address
el segundo, CA, 90245, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.