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Job description
Position: Field Implementation Specialist
Contract: 18-month contract (potential extension up to 3 years, possible conversion)
Location: On-Site Role (95% travel, Mon-Fri, some overnight may be required)
Job Description:
A healthier future drives us to innovate and continuously advance science, ensuring everyone has access to the healthcare they need today and for generations to come. As a Field Implementation Specialist, you will play a vital role in supporting this mission by serving as the primary liaison for post-sales customer support during the installation, implementation, and training of clinical chemistry and immunoassay analyzers and instruments at client sites nationwide. This entry-level, field-based position offers extensive mentorship and requires a high degree of independence, self-direction, and visibility. You will travel nationally up to 95% of the time, including overnight stays Monday through Friday, to deliver exceptional customer experiences and ensure successful solution adoption. This is a unique opportunity to make a direct impact on healthcare delivery while developing your technical and customer service skills in a dynamic, hands‑on environment. The position is an 18-month contract with the potential for extension up to 3 years or conversion to a permanent role.
WHAT YOU'LL DO
Serve as the primary liaison providing post-sales customer support during installation and implementation of clinical chemistry and immunoassay analyzers/instruments at customer sites nationwide
Validate analyzer installations to ensure proper setup and functionality
Assess customer organizational structure, workflow, and knowledge to identify training gaps
Develop and deliver training to customers on platforms, processes, and expectations, including planning and coordination for implementation
Provide first-level troubleshooting and problem-solving for customer issues, escalating complex issues as needed
Identify opportunities for new system consumables (e.g., reagents, primary antibodies, bio-markers, software) for clients
Document and report on implementation progress, customer feedback, and issues encountered
Collaborate with internal teams to ensure seamless customer experience and continuous improvement of implementation processes
Maintain extensive onsite presence with up to 95% travel, including overnight stays Monday through Friday, to support a national client base
Receive mentorship and guidance to develop expertise in clinical chemistry and immunoassay solutions
WHAT YOU BRING
Associate’s degree in Medical Technology, Information Technology, Computer Science, or Clinical Laboratory Sciences
3 years of previous experience in a clinical laboratory or IT support in a clinical lab environment
ASCP certification (preferred)
Ability and willingness to rapidly gain and apply new knowledge, solutions, and skills for chemistry and IT solutions
Effective customer communication skills (written and verbal), positive attitude, and ability to foster strong internal and external relationships
Strong time-management, organization, and prioritization skills
Ability to work independently as a field-based individual contributor with autonomy and self-direction
Willingness and ability to travel nationally up to 95%, including overnight travel Monday through Friday
Must reside within 50 miles of a major metropolitan airport in the US (no relocation provided)
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Worksite address
san diego, CA, 92189, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.