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Job description
Emergency Dispatch SpecialistLocation: Mesa, AZ (100% Onsite) Duration: 6 months (possible extension) Pay Rate: $30/hour Schedule: Rotating shifts (including nights, weekends, and holidays) Overtime: Up to 10 hours/week based on business needs Start Date: ASAPOverview:The Boeing Company is seeking an Emergency Dispatch Specialist to join its Global Security Operations Center (GSOC) in Mesa, AZ.The GSOC operates 24/7/365 and serves as a critical emergency response and communications hub supporting Security, Fire Operations, and Emergency Medical Services across the United States. This role is essential to ensuring the safety and security of personnel, facilities, and operations.Key Responsibilities:Answer and process emergency calls while dispatching and monitoring multiple fire and security radio channels in a high-volume environmentProvide approved Pre-Arrival Instructions in accordance with established proceduresInitiate required notifications and coordinate emergency response effortsAccurately document incidents using Computer-Aided Dispatch (CAD) systemsWork collaboratively in a team-oriented, high-stress environmentSupport training initiatives and development of Standard Operating Procedures (SOPs)Deliver professional, calm, and empathetic customer service during crisis situationsMake critical, real-time decisions with a high degree of accuracyMaintain consistent and reliable attendanceRequired Qualifications:1+ year of experience as an emergency dispatcher in an Emergency Communications Center (ECC), Public Safety Answering Point (PSAP), or similar role (Security, Fire Protection, or EMS)1+ year of experience multitasking in a fast-paced, high-pressure team environmentProficiency with Microsoft Office (Word, Excel, PowerPoint)Strong communication, decision-making, and problem-solving skillsPreferred Qualifications:Bachelor's degree or equivalent work or military experienceAdditional Details:Training: Completion of classroom and on-the-job training is requiredWork Environment: High-intensity, mission-critical operations centerRelocation: Open to out-of-state candidates (relocation at candidate's expense)Background Check & Drug Screening: Required upon offer acceptanceSecurity Requirement: Must meet U.S. export compliance requirementsSchedule Details:Full-time positionVariable shiftsExample shift: 5:00 AM – 2:30 PM (subject to rotation)
Worksite address
mesa, AZ, 85201, US
Who can apply
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