About this opportunity
Universal Language Service Inc lists this Language Access Specialist - Mandarin (Operations, Scheduling & Client Services) opportunity in auburn, Washington. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Language Access Specialist – Mandarin
Join Universal Language Service, Inc. in a hybrid role combining scheduling, client support, and outreach operations. Position Overview Universal Language Service, Inc. is seeking a bilingual Language Access Specialist – Mandarin to join our team in a W-2 employee role that integrates scheduling and outreach operations with client support and language services. In this role, you will support coordination of services, communicate with clients, and contribute to consistent, high-quality service delivery across healthcare and public sector environments. This is a stable opportunity with consistent work, performance-based earnings, and long-term career growth into operations and leadership roles.
Work Location Requirements
Work is performed at the Bellevue, WA corporate office or additional locations across King, Pierce, or Snohomish Counties
Work schedule is based on operational needs
Typical schedule: Monday–Friday, 8:00 AM – 5:00 PM
Additional scheduling options include 24/7 coverage, evenings, weekends, and part-time opportunities
Work from home / remote work is not permitted for this position
Employment & Compensation
Employment Type: W-2 Employee (not contractor)
Schedule: Full-Time and Part-Time Available
Base Pay: $23.00 – $25.00 per hour + bonuses
Performance Bonuses (Monthly Earnings Upside)
Reliability & Attendance: $250 – $500/month
Fill Rate & Scheduling Contribution: $250 – $550/month
Utilization & Productivity: $300 – $700/month
Client Engagement & Support Activities: $150 – $350/month
High-Demand Coverage: $30 – $80 per priority assignment
Total Bonus Potential: $1,000 – $2,100+ per month
Key Responsibilities
Operations & Scheduling
Support scheduling and coordination of services to ensure full coverage
Confirm availability and help reduce unfilled assignments
Assist with onboarding coordination and readiness
Contribute to achieving operational performance targets
Client Support & Outreach
Conduct outbound calls and emails (appointment reminders, confirmations, follow-ups)
Provide administrative and coordination support
Maintain professional communication and resolve service issues as needed
Language Access Support
Provide Mandarin language support across in-person, phone (OPI), and video (VRI) settings as part of service delivery
Performance Contribution
Maintain high reliability and participation in assignments
Support performance goals and reduce service gaps
Contribute to overall operational efficiency
Qualifications
Fluent in English and Mandarin
Experience in interpreting, healthcare support, or customer-facing roles preferred
Active DSHS Medical Interpreter Recognition and/or national certification is required
Strong communication and organizational skills
Comfortable with scheduling systems and communication platforms
Basic knowledge of Microsoft programs (e.g., Word, Excel, Outlook)
Typing speed of at least 35 words per minute
Professional and dependable
Benefits
Medical, Dental, and Vision Insurance
Paid Time Off (PTO) and Paid Sick Leave
Vacations and Holiday Pay
401(k) with potential employer contribution
Paid training and onboarding
Ongoing professional development
Career growth opportunities into operations and leadership
About Universal Language Service, Inc.
Universal Language Service, Inc. is a Bellevue-based language access provider delivering onsite, phone, and video services to healthcare systems, government agencies, and social service organizations. We combine technology, operations, and a highly qualified workforce to deliver reliable, compliant, and high-quality language access solutions.
How to Apply
Apply directly through Indeed or submit your application through our website.
Worksite address
auburn, WA, 98002, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.