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Job description
Large Law Customer Success ManagerAre you passionate about helping legal professionals transform the way they work through technology and AI? Do you thrive in strategic customer-facing roles where you can drive measurable business outcomes and lasting partnerships?This role requires residing in Atlanta, GA, Miami, FL, Washington, DC or their neighboring suburbs.The Large Law Customer Success Manager is a strategic, consultative individual contributor responsible for driving customer value, workflow transformation, adoption, retention, and usage growth across a portfolio of large law firm customers. These accounts require a strong understanding of complex legal workflows, stakeholder dynamics, technology adoption, and the evolving role of AI in legal work.This role helps large law firms integrate LexisNexis drafting, research, analytics, and AI-powered workflow solutions into daily practice, ensuring customers not only adopt the platform but realize measurable business outcomes from it.The Large Law Customer Success Manager serves as a trusted advisor to customer stakeholders, guiding success planning, workflow adoption, and change management across sophisticated legal environments.Responsibilities:Manage a portfolio of large law firm accounts, driving adoption, customer value, retention, and usage growthBuild trusted advisor relationships with key stakeholders and develop tailored success plans aligned to firm prioritiesGuide firms in embedding drafting, research, analytics, and AI-powered workflow solutions into daily legal workPartner cross-functionally with Sales, Product, Marketing, and Enablement on planning, reviews, renewals, and growthUse customer health, engagement, and usage insights to identify opportunities, address risks, and improve outcomesLead proactive engagement to support change management and accelerate adoptionRepresent the voice of the customer by sharing insights to improve products and overall customer experienceRequirements:Juris Doctor degree; State Bar membership is preferredExperience working with law firms, legal professionals, or legal technology environmentsBackground in customer success, account management, consulting, enterprise software, or solution adoption rolesUnderstanding of large law firm workflows, stakeholder dynamics, and legal technology trends including AIAbility to build strong relationships and lead strategic, value-focused customer conversationsExperience supporting change management and driving adoption across complex environmentsAbility to use customer data, usage insights, and feedback to inform account strategies and improve retentionFamiliarity with CRM, analytics, and customer success tools such as Salesforce, Gong, Seismic, Tableau, or similar platformsExperience working with AI-powered tools or technologiesBe able to travel on a quarterly basisWe promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Worksite address
washington, DC, 20001, US
Who can apply
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