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Job description
Large Tier/Mid‑Market Onboarding Manager
Albi is seeking an experienced and highly organized Onboarding Manager to lead onboarding for our mid‑market and enterprise clients. You will be the primary point of contact from contract signature through go‑live, managing multi‑stakeholder projects, training sessions, and change management across multiple locations.
Base Pay Range
$90,000.00/yr - $120,000.00/yr
Responsibilities
Lead onboarding for large & complex restoration businesses, ensuring a smooth transition onto the Albi platform. Serve as primary contact from contract signature to go‑live, manage multi‑stakeholder projects, conduct training sessions, implement change management across multiple locations. Travel up to 70‑80% of the time to client locations in the U.S. Build client relationships, drive adoption, and ensure each customer is set up for long‑term value.
Qualifications
4+ years in client onboarding, implementation, or project management within SaaS or technology solutions with mid‑market accounts
Proven ability to manage complex, multi‑location onboarding projects with mid‑market or enterprise clients
Strong communication & facilitation skills, leading in‑person and virtual training sessions for end users and leadership teams
Ability to travel 70‑80% of the time to client locations across the U.S.
Comfortable engaging with senior stakeholders (owners, executives, admins) and field users alike
Excellent presentation & change management skills, with ability to influence adoption across diverse teams
Skilled in managing timelines, dependencies, and multiple concurrent onboarding projects
Ability to identify & implement process efficiencies that enhance the client experience at scale
Self‑starter who works autonomously and proactively solves problems in dynamic environments
Works closely with Product, Sales, and Customer Success teams to ensure seamless transition from sale to adoption
Proficiency with CRM / project management tools (HubSpot or similar)
Experience in the restoration or construction industry is a strong plus
Benefits
Good balance of personal autonomy and team collaboration on projects
Working with a team of smart, kind humans passionate about technology to solve real‑world problems
Environment where your input is highly valued and personal growth is prioritized
Interesting and challenging work
Competitive salary
Generous PTO
Medical, dental, and vision insurance coverage
Regular team events and off‑sites
Equipment budget
Continuing education, mentoring, and career development opportunities
401(k) plan + matching
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Other
Industries
IT Services and IT Consulting
Location
Chicago, IL
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Worksite address
oak brook, IL, 60523, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.