About this opportunity
Messer Cutting Systems lists this Laser Applications Engineer: Training & Software Solutions opportunity in menomonee falls, Wisconsin. Review the employer’s description below for duties, qualifications and application requirements.
Job description
JOB SUMMARY:
Messer Cutting Systems offers innovative software programs that effectively streamline processes. Our software solutions are the effective link between our customer’s machine and commercial products. As the Application Support Engineer, you will provide technical and functional customer support of our various software applications through phone support and in-person & remote customer training.
JOB SUMMARY:
Messer Cutting Systems offers innovative software programs that effectively streamline processes. Our software solutions are the effective link between our customer’s machine and commercial products. As the Application Support Engineer, you will provide technical and functional customer support of our various software applications through phone support and in-person & remote customer training.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Provide remote, in-house, and on-site customer training and support on machine operation, process optimization, and CAD/CAM programming software
Delivering remote, in-house, and on-site training to customers requires an average of 25% travel, with the potential for higher levels as needed
Collaborate cross-functionally to develop new product lines prior to launching
Manage enhancement and bug fix lists and test software after changes and upgrades
Database development (Laser focused)
Effectively communicate during extensive interaction with customers
Develop knowledge base articles and other training materials
Conduct equipment, software demonstrations and presentations to prospective customers
Work closely with other departments to ensure products are delivered on time and meet all customer requirements
Participate in continuous improvement projects and proactively maintain collaborative relationships
Support a global network by effective communication skills across geographic, cultural, cross-functional, and organizational differences
Attend trade shows to represent the company and products
MINIMUM EDUCATION AND QUALIFICATIONS:
Associate’s Degree in related field preferred
3 or more years of experience with laser cutting machinery preferred
Experience cleaning and changing laser cutting heads
Database/Parameter development
Advanced understanding of G&M code
KNOWLEDGE, SKILLS AND ABILITIES:
AutoCAD or SOLIDWORKS experience preferred
Knowledge of CNC equipment preferred
Knowledge of material handling systems preferred
Proficient in Microsoft Office Suite
Ability to work collaboratively and independently, with good organizational skills and the flexibility and adaptability to work on multiple projects with exceptional attention to detail
Strong communication and presentation skills required
Self-starter with determination for completing tasks
A valid driver’s license and reliable transportation is required
PROTECTIVE CLOTHING AND EQUIPMENT:
Steel-toe shoes
Eye protection
WORKING ENVIRONMENT:
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is performed in a moderate to loud manufacturing environment. The noise level in the work environment is usually moderate.
Messer Cutting Systems is an equal opportunity employer and is committed to providing a workplace free of discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
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Worksite address
menomonee falls, WI, 53051, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.