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Job description
Kamal Law Firm is seeking an experienced and highly organized Office Manager with a background in family law and immigration law to support the daily operations of the firm and ensure that intake, billing, client communication, and case management processes are handled efficiently.
This role is ideal for someone who understands the fast-paced and sensitive nature of family and immigration matters, can manage both people and processes, and is comfortable stepping into operational gaps to keep the firm moving forward.
This is a key role within Kamal Law Firm and requires someone who can create structure, improve accountability, support the legal team, and ensure clients receive a professional and organized experience.
Interested candidates should submit their resume and relevant experience for consideration.
Compensation: $50,000 - $60,000 yearly depending on experience
Responsibilities: The Office Manager will oversee the firm's intake and sales process, including monitoring new leads, ensuring timely contact, reviewing call quality, and helping improve conversion from inquiry to consultation and retained client.
This position will also be responsible for conducting QA reviews of intake and client calls, identifying training opportunities, and helping the team improve communication, professionalism, empathy, and consistency.
Additional responsibilities include:
Managing intake and sales workflows for family law and immigration matters
Reviewing and QA'ing client and intake calls
Setting and monitoring KPIs for intake, sales, billing, case progression, and client communication
Ensuring billing is completed timely and accurately
Monitoring trust balances and ensuring retainer replenishment is handled efficiently
Helping collect on past-due invoices and outstanding balances
Ensuring the team is not continuing work on matters that do not have sufficient funds in trust, unless approved by the managing attorney
Tracking case management progress to ensure matters are moving forward appropriately
Reviewing task completion and helping ensure deadlines, filings, hearings, and immigration-related timelines are not missed
Handling escalated, hostile, or upset clients in a professional, calm, and solution-focused manner
Supporting client communication standards and ensuring clients receive timely updates
Coordinating with attorneys, paralegals, intake staff, billing team members, and outside vendors
Helping maintain office procedures, policies, accountability standards, and internal workflows
Identifying process gaps and helping streamline daily operations
Ordering office supplies and ensuring the office has the tools and resources needed to operate effectively
Supporting onboarding and training of staff as needed
Maintaining organized internal systems and helping improve overall firm efficiency
Qualifications: Ideal Candidate:
The ideal candidate will have prior experience working in a law firm, preferably within family law and immigration law . This person should understand the emotional nature of these practice areas and be able to communicate with clients who may be stressed, upset, overwhelmed, or frustrated.
This role requires someone who can hold team members accountable, manage difficult client conversations, monitor financial workflows, and help the managing attorney maintain visibility over the firm's daily operations.
Qualifications:
Prior law firm management, office management, or senior legal administrative experience preferred
Background in family law and immigration law strongly preferred
Strong understanding of intake, billing, trust replenishment, client communication, and case management workflows
Experience with legal case management software preferred
Ability to review calls and provide constructive feedback
Strong organizational and problem-solving skills
Comfortable handling difficult or emotional client conversations
Ability to track KPIs and identify operational issues
Professional, dependable, and detail-oriented
Strong written and verbal communication skills
Ability to work independently and take ownership of firm operations
About Company Why Join Kamal Law Firm?
Work with a growing and ambitious law firm serving clients throughout Texas
Make a meaningful impact on clients facing important family and immigration matters
Join a collaborative team that values accountability, communication, and professional growth
Help build and improve systems, processes, and operations that directly contribute to firm success
Opportunity for long-term growth and increased responsibility as the firm continues to expand
Work in an environment where initiative, problem-solving, and leadership are valued
#WHLAW2
Compensation details: Yearly Salary
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Worksite address
houston, TX, 77206, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.