About this opportunity
Chick-fil-A Corporate Support Center lists this Lead Analyst, Customer Payments opportunity in atlanta, Georgia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
How We Work At Chick-fil-A
Chick-fil-A, Inc. ('Chick-fil-A' or 'the Company') Staff members play a vital role in achieving our strategic goals by developing their skills, fostering inclusive teamwork, and embracing innovation. All Staff are expected to contribute to a compelling future by inspiring and motivating those around them. Growth and development are essential at Chick-fil-A. We want Staff to seek new perspectives and adopt new methods to drive continuous improvement and adaptation to evolving business needs. Lastly, we ask Staff to seek wisdom, expect the best, accept responsibility, respond with courage, and think others first.
How We Work At Chick-fil-A
Chick-fil-A, Inc. ('Chick-fil-A' or 'the Company') Staff members play a vital role in achieving our strategic goals by developing their skills, fostering inclusive teamwork, and embracing innovation. All Staff are expected to contribute to a compelling future by inspiring and motivating those around them. Growth and development are essential at Chick-fil-A. We want Staff to seek new perspectives and adopt new methods to drive continuous improvement and adaptation to evolving business needs. Lastly, we ask Staff to seek wisdom, expect the best, accept responsibility, respond with courage, and think others first.
Our Flexible Futures Model offers a healthy mix of working in person (currently a minimum of 8-10 days per month) and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Overview
As a Lead Analyst on the Treasury Customer Payments team, you will serve as a critical steward of Chick-fil-A’s Embedded Finance program, directing the execution and refinement of complex instructional funding processes. Additionally, this role is vital to maintaining the integrity of our Customer payments data, where you will build the dashboards and actionable insights necessary to guide leadership decision-making. By bridging technical data management with daily operational support, you will ensure the stability and growth of Chick-fil-A’s enterprise payment strategy.
In addition to data analysis and dashboard building, you will support a wide range of high‑impact payment initiatives, from designing and prioritising new payment methods to analysing key metrics, tracking RFPs and develop internal payment policies.
You are expected to act as a subject‑matter expert for payments and potentially advise senior leaders and cross‑functional teams; your influence will be critical in supporting business decisions and shaping our payment strategy. You will constantly evaluate potential new vendors, design and assess payment acceptance options, and maintain strong vendor relationships.
Stay aware of the continually evolving payment trends, best practices, and available tools to adopt and optimize payments.
Responsibilities
Leverage subject‑matter expertise and data to oversee daily instructional funding processes to ensure accurate and timely distribution of credit funds
Own day‑to‑day operational support of all payments‑related processes within our Embedded Finance Program
Represent Treasury externally as a liaison for our Embedded Finance Program, working with vendors to troubleshoot issues and ensure ongoing compliance
Contribute to the implementation of additional vendors into existing Embedded Finance Program
Be a subject matter expert for all of Treasury’s warehoused payments data including datasets sourced from multiple processors
Serve as a business steward of Treasury’s datasets and help inform our long‑term data roadmap
Develop self‑service data tools that enable monitoring of payment acceptance at the restaurant level
Support ad‑hoc modeling, daily reconciliation, budgeting, and monthly forecasting processes
Manage the overall cost of payments for the chain
Build, maintain, and present on dashboards and analysis that provides insights into Chick‑fil‑A’s payments data and informs on key payments trends
Collaborate with internal teams on requirements to develop and scale the payments programs and operations
Serve as a subject‑matter expert in the payments operations area and act as a liaison across payment stakeholders
Contribute to Chick‑fil‑A’s long term payment strategy, evaluate potential new vendors, and own RFP analysis across all areas of payments (acquiring, fraud, tokenization, debit routing)
Partner across the business (DTT, Marketing, Security) to research, develop, and test new payment acceptance options
Represent the Treasury across the business in internal data and analytics user groups
Stay aware of the continually evolving payment trends, best practices, and available tools to adopt and optimize payments
Required Qualifications (Knowledge, Skills, & Abilities)
Proficient in Microsoft Office
Proficient in analytical tools (SQL, Tableau)
Excellent analytical, critical thinking and problem-solving skills
Excellent communication skills and attention to detail
Preferred Qualifications (Knowledge, Skills, & Abilities)
3+ years of Payments experience
Experience with data and analytics platforms (Databricks, Snowflake)
Proficient in Python
Demonstrated strategic thinking and cross‑functional team influence
Required Years Of Experience
3
Preferred Years Of Experience
5
Travel Requirements
10%
Required Level Of Education
Bachelor's Degree
Preferred Level Of Experience
Master's Degree
Required Major/Concentration
Accounting, Finance, Economics, or related field
Relocation Assistance Provided
No
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Worksite address
atlanta, GA, 30383, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.