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Job description
Bike Rental Assistant
Assist our members and guests with their bike rental needs. Promote the Sea Island legacy of warm genuine hospitality while upholding and ensuring compliance with all company and departmental policies and procedures.
Not designated to drive a company vehicle
One (2) years of prior experience in the same or related field preferred
Strong guest service skills
Knowledge of general bike maintenance; fix flat tires, pedals, grease, tighten handle bars, adjust seats, etc.
High School Diploma or equivalent credentials preferred
Excellent communication skills, both written and verbal
Ability to accurately handle money, make change, process credit card transactions
Ability to effectively operate RS POS (point-of-sales) system
Ability to work more than a seasonal capacity
Consistently aspires to fulfill our core Company values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty & Trust)
Exhibits the Sea Island Five-Star Behavior Standards with guests, members and co-workers
Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively
Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast paced environment
Ability to easily adapt to organizational and environmental changes
Must be flexible to working days, early mornings, evenings, weekends, and holidays
Report to work at the scheduled time, neatly groomed and in compliance with company Dress Code Policy
Greet guests and members and assist them with their bike rental needs
Manage tickets, bike check-in and bike deliveries
Conduct customer safety training
Manage inventory of bikes
Process charges and cash sales
Conduct daily and annual bike maintenance
Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area
Accountable for guest satisfaction by ensuring Sea Island's standards are met; address guest concerns in a timely and efficient manner and implement
Learn the names and personally recognize our regular Guests and Members
Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one's ability
If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as needed (if computer access is not available give information to admin support)
Maintains cleanliness and organization in all work areas
Uphold appropriate departmental standards of quality/timing
Uphold and ensure compliance with all company and departmental policies and procedures
Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
Attends all scheduled employee meetings and brings suggestions for improvement
Willing and timely execution of other duties as delegated by leadership
Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods
Must have the ability to work for extended time periods in an outdoor environment, including sun, heat, cold, wind, rain, and higher than normal noise levels
Ability to perform repetitive tasks with accuracy
Ability to lift, carry, pull and push up to 50 lbs intermittently throughout a shift
Ability to read, write and communicate effectively in English, both written and verbal
May be exposed to mechanical, electrical, chemical and fume hazards
Ability to maintain compliance with Sea Island's Company Resort Professional Image Policy
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Worksite address
sea island, GA, 31561, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.