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Job description
Jacksonville, Florida
nFull time
nR
nCompany: Glass America
nJacksonville, Florida
nGreat Teams Don’t Happen by Accident
nBuilt with Intent. Driven by YOU.
nAt the Glass America, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.
nReady to grow with a team that’s built for your success? Apply today.
nOur Commitment:
nThe Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.
nJob Description:
nAs a Lead, Auto Glass Technician at Glass America, you will leverage your advanced technical skills and leadership experience to guide a team of technicians while delivering exceptional auto glass installation, repair and calibration services. This role involves overseeing complex repairs, mentoring team members, ensuring quality and safety standards, and serving as a trusted resource for troubleshooting and training. You’ll collaborate with local management to optimize operations and uphold a high standard of customer service, all while supporting Glass America’s mission to be the best in the industry. This is an ideal opportunity for seasoned professionals ready to lead and grow in their career.
nKey Job Responsibilities
nPerform and oversee complex auto glass installations, repairs and forward-facing camera calibrations (static and dynamic) to OE and industry standards, both in-shop and mobile.
nProvide technical guidance, troubleshooting support, and hands-on training to team members to improve efficiency and maintain a safety-first environment
nLead daily work operations by setting the pace, mentoring junior technicians, and ensuring quality standards are consistently met or exceeded
nCollaborate with local management to monitor workflow, optimize job scheduling, and resolve customer or operational issues as they arise.
nMaintain expert-level knowledge of tools, adhesives, calibration systems, and OE procedures
nConduct pre- and post-scans, interpret scan data accurately, and guide others in doing the same
nEnsure accuracy and timely completion of all required documentation, including calibrations, deposits, and customer paperwork
nAct as a brand ambassador by leading with professionalism and delivering outstanding customer service to support Glass America’s mission to Be the Best
nMinimum Education and/or Experience Required for the Job
n7+ years of hands-on auto glass installation experience with a demonstrated ability to manage complex repairs and calibrations
nAdvanced knowledge of OE calibration systems and procedures; experience with both static and dynamic calibrations
nPrevious mentoring or leadership experience preferred
nProven ability to work independently while supporting and elevating team performance
nExcellent communication, time management, and organizational skills
nRequired Knowledge, Skills, & Abilities
nMust be efficient in the removal and reinstallation of fixed glass
nMust have a current certification with AGRSS, Dupont, and successfully passed the Glass America Certification Exam
nEnsure all Glass America Technicians are wearing the correct PPE. Provide PPE to Technicians if needed
nLead Technician should also work with the Glass America Training Team to ensure all technician certifications are up to date and new technicians complete their required certifications in a timely manner
nPlease note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
nThe physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the job.
nWhat Glass America offers you:
nFull Time (30 or more hours per week) employees enjoy
nnn80 hours of paid time off annually.
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nn80 hours paid parental leave.
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nn6 paid holidays annually.
n
nnMedical, Prescription Drug, Dental & Vision Insurance.
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nn401(k) Retirement Plan with Company Match.
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nnEmployer Paid Short-Term Disability & Life Insurance.
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nnAdditional Voluntary Life Insurance.
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nnFree prescription or non prescription safety glasses each year.
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nnVoluntary Daily Pay option available
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n nAI Disclosure Statement:At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.
nCompensation Details:
n.
nAt The Boyd Group, we put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.
Worksite address
jacksonville, FL, 32290, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.