About this opportunity
Salvation Army lists this Lead Case Worker opportunity in salt lake city, Utah. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Job Title: Lead Case Worker
FLSA Status : Full Time - non-exempt
Reports to: Corps Officer
Schedule: 40W M-F 8:00AM - 4:30PM
Supervises: n/a
Rate of Pay : $20.00
Closing Date: 07/23/2026
Benefits : Standard; Full-Time, Non-Exempt employees are eligible for but not limited to the following:
Health, vision, dental, life as well as voluntary life and disability insurance
Sick leave benefit - 1 day per month, 12 sick days per year (accrual and availability begins at hire)
Vacation benefit - 10 vacation days per year, accrued at the rate of .0385 hours for each hour worked, excluding overtime (accrual begins at hire but may not be used until the completion of six months of employment)
One floating day off for use (accrued immediately, and again annually, but may not be used until the completion of the initial three-month introductory period of employment)
Pension Plan (after one year of continuous service)
Voluntary Tax-Deferred Annuity Plan (403(b)plan)
Position Summary
The Lead Caseworker functions as Team Leader for the caseworkers of The Salvation Army Salt Lake City Corps. Alongside caseworkers, they handle assistance inquiries for utilities, rent, furniture, emergency and seasonal assistances. As Lead, they authorize the eligibility of clients for assistance, troubleshoot escalated client inquiries, and ensure accurate reporting of casework. The Lead Caseworker communicates team needs, concerns, and suggestions for procedural changes to the corps officers.
Duties and Responsibilities Communicate effectively with staff, clients, interns, volunteers and other agency providers about
Social Services programs and requirements, providing referrals and resources to clients seeking
additional services
Set priorities and complete assistances (utilities, emergency assistance, etc.) for clients in a time sensitive
manner
Work with Social Service team to suggest and implement strategies that will maximize program
effectiveness
Train new caseworkers and interns on how to complete tasks within department, how to input
data entry, and maintain records
Ensure departmental resource lists are kept up-to-date
Maintain timely documentation and record-keeping duties
Attend all staff meetings as assigned
Performs all other duties as assigned
Education/Experience, Skills, Qualities, Requirements High school diploma or G.E.D required. Work experience commensurate with the duties and responsibilities required.
Commitment to the mission of The Salvation Army.
Strong communication and people skills, including patience and compassion for clients experiencing
Able to communicate effectively in person, over the phone, and through email about programs and assistances.
Demonstrated history of providing effective case management services.
Competent in working independently within clear parameters in a team environment.
Able to respect cultural, social, socioeconomic and racial differences.
Effective stress coping skills and setting of personal boundaries.
Bilingual Spanish (preferred).
High proficiency in Microsoft Office Suite, email, and ability to quickly learn job-specific online portal and platforms.
Requirements Driving
If the position requires driving: The employee must be 21 years old at a minimum (for insurance provision) and possess a valid in-state driver's license
An MVR will be processed every year in accordance with The Salvation Army's policies
Background Check Continued employment will be contingent upon a biennial (every two years) background check that is processed in accordance with The Salvation Army's policies
Physical Ability to maneuver, to remain in a stationary position, to grasp, push, pull, and reach overhead, to lift 25 pounds, to access and produce information from the computer, to operate a telephone, to understand written information
Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A request to modify or adjust these requirements may be made to your supervisor and HR. The Salvation Army would attempt to satisfy requests if the accommodation needed is reasonable and presents no undue hardship.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Worksite address
salt lake city, UT, 84193, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.