About this opportunity
The Salvation Army lists this Lead Case Worker opportunity in salt lake city, Utah. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Description
nJob Title: Lead Case Worker
nFLSA Status: Full Time - non-exempt Reports to: Corps Officer
nSchedule: 40W M-F 8:00AM – 4:30PM Supervises: n/a
nRate of Pay: $20.00
nClosing Date: 07/23/2026
nBenefits: Standard; Full-Time, Non-Exempt employees are eligible for but not limited to the following:
nnnHealth, vision, dental, life as well as voluntary life and disability insurance
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nnSick leave benefit – 1 day per month, 12 sick days per year (accrual and availability begins at hire)
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nnVacation benefit – 10 vacation days per year, accrued at the rate of .0385 hours for each hour worked, excluding overtime (accrual begins at hire but may not be used until the completion of six months of employment)
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nnOne floating day off for use (accrued immediately, and again annually, but may not be used until the completion of the initial three-month introductory period of employment)
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nnPension Plan (after one year of continuous service)
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nnVoluntary Tax-Deferred Annuity Plan (403(b)plan)
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n nPosition Summary
nThe Lead Caseworker functions as Team Leader for the caseworkers of The Salvation Army Salt Lake City Corps. Alongside caseworkers, they handle assistance inquiries for utilities, rent, furniture, emergency and seasonal assistances. As Lead, they authorize the eligibility of clients for assistance, troubleshoot escalated client inquiries, and ensure accurate reporting of casework. The Lead Caseworker communicates team needs, concerns, and suggestions for procedural changes to the corps officers.
nDuties and Responsibilities
nnnCommunicate effectively with staff, clients, interns, volunteers and other agency providers about
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nnSocial Services programs and requirements, providing referrals and resources to clients seeking
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nnadditional services
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nnSet priorities and complete assistances (utilities, emergency assistance, etc.) for clients in a time sensitive
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nnmanner
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nnWork with Social Service team to suggest and implement strategies that will maximize program
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nneffectiveness
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nnTrain new caseworkers and interns on how to complete tasks within department, how to input
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nndata entry, and maintain records
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nnEnsure departmental resource lists are kept up-to-date
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nnMaintain timely documentation and record-keeping duties
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nnAttend all staff meetings as assigned
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nnPerforms all other duties as assigned
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n nEducation/Experience, Skills, Qualities, Requirements
nnnHigh school diploma or G.E.D required. Work experience commensurate with the duties and responsibilities required.
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nnCommitment to the mission of The Salvation Army.
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nnStrong communication and people skills, including patience and compassion for clients experiencing
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nnAble to communicate effectively in person, over the phone, and through email about programs and assistances.
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nnDemonstrated history of providing effective case management services.
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nnCompetent in working independently within clear parameters in a team environment.
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nnAble to respect cultural, social, socioeconomic and racial differences.
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nnEffective stress coping skills and setting of personal boundaries.
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nnBilingual Spanish (preferred).
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nnHigh proficiency in Microsoft Office Suite, email, and ability to quickly learn job-specific online portal and platforms.
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n nRequirements
nnDriving
n nIf the position requires driving:
nnnThe employee must be 21 years old at a minimum (for insurance provision) and possess a valid in-state driver’s license
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nnAn MVR will be processed every year in accordance with The Salvation Army’s policies
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nnBackground Check
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nnContinued employment will be contingent upon a biennial (every two years) background check that is processed in accordance with The Salvation Army’s policies
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nnPhysical
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nnAbility to maneuver, to remain in a stationary position, to grasp, push, pull, and reach overhead, to lift 25 pounds, to access and produce information from the computer, to operate a telephone, to understand written information
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nnQualified individuals must be able to perform the essential duties of the position with or without accommodation. A request to modify or adjust these requirements may be made to your supervisor and HR. The Salvation Army would attempt to satisfy requests if the accommodation needed is reasonable and presents no undue hardship.
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n nQualifications
nLicenses & Certifications
nRequired
nnDriver's License
n nEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities
nThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights ( notice from the Department of Labor.
Worksite address
salt lake city, UT, 84193, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.