About this opportunity
Southern Alameda County Comite for Raza Mental Health lists this Lead Clinical Case Manager - CARES opportunity in hayward, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Lead Clinical Case Manager - CARES
Community Outreach - Fuller - Hayward, CA
Overview
Salary Range $31.79 - $31.79 Hourly Position Type Full Time Education Level 4 Year Degree Travel Percentage Up to 50% Category Nonprofit - Social Services
Description
The Clinical Case Manager provides trauma-informed, clinically-oriented case management services to adults with serious mental health conditions who are transitioning from incarceration, probation, or other justice system involvement back into the community.
This role integrates clinical assessment, care coordination, and reentry stabilization services, supporting clients in navigating the complex challenges of reintegration, including housing instability, behavioral health needs, substance use recovery, and access to medical and social services.
The Clinical Case Manager applies clinical judgment, risk assessment, and crisis intervention skills to promote safety, reduce recidivism, and support long-term recovery. Services are delivered in the field—including homes, correctional reentry settings, and community agencies—as well as via telehealth.
Working as part of a multidisciplinary team, the Clinical Case Manager collaborates with probation/parole, behavioral health providers, housing partners, and community-based organizations to ensure coordinated, client-centered care. This role will uphold and champion the agency's mission, vision, and values and contribute to a collaborative and inclusive work culture.
Essential Job Functions And Responsibilities:
Conduct comprehensive clinical and reentry-focused assessments, including mental health, substance use, criminogenic risk factors, housing stability, and psychosocial functioning.
Perform and document mental status examinations (MSEs) and ongoing risk assessments, including evaluation of safety concerns, relapse risk, and recidivism factors.
Develop and implement individualized, recovery-oriented service plans that address both clinical needs and successful community reintegration goals.
Provide intensive, field-based case management to support clients during critical transition periods following release from incarceration or institutional settings.
Deliver crisis intervention, de-escalation, and safety planning, coordinating higher levels of care (e.g., hospitalization, detox programs) when clinically indicated.
Support clients in accessing behavioral health treatment, including linkage to psychiatric services, therapy, and substance use recovery programs.
Collaborate with probation/parole officers, reentry programs, correctional facilities, and legal system partners to ensure compliance with conditions of release while supporting client rehabilitation.
Assist clients with securing stable housing, including transitional housing, reentry housing programs, shelters, and independent living placements.
Facilitate access to benefits and entitlements (e.g., SSI/SSDI, Medi-Cal, CalFresh), identification documents, and employment or vocational services.
Provide rehabilitation counseling and skill-building interventions, including life skills, coping strategies, and community integration support.
Coordinate care with medical and dental providers, ensuring continuity of care for co-occurring physical health conditions.
Maintain accurate, timely, and compliant clinical documentation, including progress notes, treatment plans, ANSAs, and reentry-related outcomes.
Participate in multidisciplinary team meetings, case conferences, and clinical supervision, contributing clinical insight on high-risk and complex cases.
Build and maintain strong relationships with community reentry resources and service providers to expand support networks for clients.
Provide transportation support and accompaniment to appointments when necessary to ensure engagement in services.
Additional Clinical & Reentry Competencies:
Serve as a liaison with funders regarding programmatic and operational issues.
Attend all funder-required meetings, events, and trainings.
Ensure delivery of program elements in compliance with contract language.
Submit all required documents and reports by the deadlines.
Collaborate with La Familia Administration and the Supervisor to ensure accurate and appropriate contract expenditures.
Knowledge of criminogenic risk factors, recidivism reduction strategies, and justice system processes
Experience applying trauma-informed care and culturally responsive practices, particularly with historically marginalized and justice-involved populations
Ability to balance accountability (legal compliance) with client-centered, recovery-oriented care
Strong skills in motivational interviewing, harm reduction, and relapse prevention
Other
Attend trainings and participate in events relevant to key responsibilities
Track and regularly report on key metrics for responsible function areas
Leads and collaborate on special projects related to agency objectives as appropriate
Core Competencies:
Leading the self:
Demonstrates ethics and integrity
Displays drive and purpose
Manages self and adapts to change
Exhibiting leadership stature
Practice self-awareness and continuous learning
Inclusion, Respect, And Collaboration:
Exhibit inspirational leadership by being highly responsive, leading a team to resolve immediate issues while strategically and inclusively addressing root causes.
Develop staff by providing support to allow them to flourish in their roles, and promote a culture where everyone is valued and included, fostering a sense of belonging in an environment where employees can reach their full potential.
Practices cultural humility and cultural responsiveness when engaging with individuals from diverse backgrounds and life experiences, while practicing appropriate boundaries.
Qualifications
Qualifications & Experience:
BA degree with minimum two years of experience in behavioral health, reentry services, or working with justice-involved populations, or MA in a related clinical field
Experience working with individuals with serious mental illness, substance use disorders, and/or co-occurring conditions
Prior experience in reentry, forensic mental health, corrections, or probation/parole collaboration strongly preferred
Bilingual (English/Spanish) highly desirable
Strong clinical documentation and assessment skills
Experience in non-profit and community-based organizations preferred.
Demonstrates and models excellent "customer service" orientation and ability to work with diverse populations.
Exercises extreme discretion with the ability to hold, balance, and transmit public and confidential information needed by various parties.
Proficient in MS Office and Google Workspace products.
Valid CA Driver's License and willingness to provide field-based services
Other Responsibilities:
Demonstrates cultural awareness and provides respectful, client-centered care.
Maintains knowledge of community resources for client referrals
Attend work regularly, adhering to policies on absences and tardiness.
Understands and applies legal requirements, including confidentiality and risk management.
Timekeeping & Attendance Responsibilities:
Accurately record work hours each day by clocking in/out at scheduled start, break, lunch, and end times.
Take all required meal and rest breaks in compliance with state, federal, and agency policies.
Review and submit timesheets by established deadlines to ensure timely payroll processing.
Notify supervisor promptly of any scheduling conflicts, absences, tardiness, or timekeeping issues.
Maintain consistent and reliable attendance to support team and program operations.
Follow organizational policies and procedures related to overtime, schedule changes, and paid/unpaid leave.
Correct and/or report any timekeeping discrepancies immediately to the supervisor for resolution.
Team Commitment:
Viewed by others as an effective team member who is flexible, cooperative, and willing to assist others, and acts as a resource to team members and clients, where appropriate.
Handles difficult or conflict situations constructively and seeks appropriate assistance.
Accepts accountability and constructive feedback.
Attends all mandatory meetings and staff meetings as required, and actively participates in other departmental professional development, including providing training and consultation.
Develops and maintains cooperative and courteous relationships with fellow employees, supervisors, managers in other departments, senior management, executive staff, and community stakeholders.
Handles requests, suggestions, and complaints from other departments and individuals
Worksite address
hayward, CA, 94557, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.