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Emerson Hospital

Lead Clinical Office Coordinator

concord, MA

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Job description

Lead Clinical Office Coordinator

Schedule: Full Time

Pay Range: $23.00 - $30.00 / Hourly

Shift: Day shift

Hours: 8:00am-4:30pm

About this role

Join Our Team and Make an Impact in Patient Care

We are seeking a detail-oriented and experienced Lead Clinical Office Coordinator to support our physicians and ensure the smooth daily operations of our medical office. In this leadership role, you'll serve as a key connection between clinical and administrative teams-helping deliver high-quality, patient-centered care.

If you thrive in a fast-paced healthcare environment, enjoy leading teams, and are passionate about improving the patient experience, we'd love to hear from you.

Position Overview

Reporting to the Practice Manager and working closely with our physicians, the Lead Clinical Office Coordinator plays a vital role in coordinating office operations, supporting clinical workflows, and guiding administrative and clinical staff.

Key Responsibilities

Support physicians with daily clinical and administrative workflow

Coordinate and oversee front office and clinical support staff

Ensure efficient patient scheduling, intake, and communication processes

Maintain accurate and confidential patient records using electronic medical records (EMR) systems

Provide excellent customer service to patients in person and over the phone

Assist in resolving office conflicts and fostering a positive team environment

Help maintain compliance with healthcare policies and procedures

Qualifications

Education

High School Diploma or equivalent required

Completion of a Medical Assistant program is a plus

Experience

At least 1 year of experience in a medical office, healthcare administration, or administrative assistant role required

Experience as a Medical Assistant in a physician's office strongly preferred

Licensure/Certification

State certification preferred but not required

Skills & Competencies

Proficiency with electronic medical records (EMR) systems and general computer applications

Strong multitasking and organizational skills in a fast-paced environment

Ability to maintain strict confidentiality (HIPAA compliance)

Excellent interpersonal and communication skills (phone and in-person)

Strong customer service mindset with a patient-first approach

Ability to professionally manage and resolve workplace conflict

Why Join Us?

Be part of a collaborative healthcare team dedicated to patient care

Opportunity to grow your leadership skills in a clinical setting

Meaningful work that directly impacts patient experience

To apply, please visit: jobs/lead-clinical-office-coordinator-35098/

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