Job description
Overview
The AI & Analytics Lead Consultant serves as a senior client-facing consultant and central point of coordination for assigned client relationships. Lead Consultants combine strong Data Analytics expertise with subject matter expertise in artificial intelligence to understand client needs, recommend appropriate solutions, and promote consistent service delivery.
Lead Consultants advise clients and internal stakeholders on AI & Analytics capabilities, workflows, best practices, and appropriate use cases. They provide strategic and technical guidance, maintain visibility across client efforts, coordinate internal resources, and manage escalations. Lead Consultants exercise independent judgment, anticipate client needs and risks, and balance client objectives with established processes and broader business considerations.
Responsibilities
Essential Characteristics
Demonstrates sound judgment, accountability, and effective independent decision-making
Communicates proactively and builds trusted relationships with clients and internal stakeholders
Takes ownership of client needs, anticipating risks and following issues through resolution
Influences and coordinates effectively across teams without formal authority
Balances client service, competing priorities, established processes, and business considerations
Maintains curiosity and adaptability in a rapidly evolving AI and technology landscape
Essential Responsibilities
Client Relationship Management
Serve as the primary AI & Analytics point of contact for assigned clients, developing trusted relationships and a strong understanding of client goals, priorities, and needs
Anticipate client needs, manage expectations, and provide proactive guidance regarding priorities, timelines, and potential challenges
Serve as a trusted advisor, helping clients evaluate AI & Analytics options and make informed decisions
AI & Analytics Consulting
Serve as a subject matter expert on AI and advanced Data Analytics capabilities, workflows, use cases, and best practices
Translate client objectives and project requirements into practical AI & Analytics strategies and workflows
Advise clients and internal stakeholders on AI capabilities, limitations, appropriate applications, and implementation considerations
Evaluate potential approaches and recommend alternatives when a requested solution is inefficient, impractical, or inconsistent with best practices
Manage complex AI & Analytics projects and workflows from strategy through execution when appropriate
Communicate complex AI, technical, and analytical concepts clearly to technical and non-technical audiences
Client Coordination and Escalation
Maintain visibility across AI & Analytics efforts for assigned clients and coordinate internal teams and stakeholders to promote alignment and consistency
Identify dependencies, competing priorities, communication gaps, and service-delivery risks and coordinate appropriate action
Serve as a primary point of escalation for client concerns, engaging leadership or specialized expertise when appropriate
Coordinate resolution efforts and ensure timely communication regarding status, decisions, and next steps
Ensure client needs are routed through appropriate channels and aligned with established processes while recognizing when an alternative approach is warranted
Leadership and Continuous Improvement
Demonstrate leadership through expertise, judgment, accountability, and effective coordination across teams
Serve as an AI & Analytics resource and informal mentor to Consultants and other team members
Share knowledge, emerging developments, and best practices to strengthen team capabilities and consistency
Capture client feedback and identify trends and opportunities to improve service delivery, processes, and the client experience
Maintain awareness of developments in AI and identify emerging capabilities, risks, and use cases relevant to clients and the business
Business Alignment and Metrics
Apply sound business judgment when recommending solutions, considering client objectives, scope, efficiency, scalability, resource requirements, and commercial implications
Tailor AI & Analytics solutions to align with project requirements, best practices, and Consilio’s business interests, recommending alternative approaches when appropriate
Recognize scope, resource, or commercial concerns and engage appropriate internal stakeholders
Accurately and timely track required metrics, including billing time, culling metrics, and other client- or project-related reporting
Qualifications
Qualifications and Requirements
Demonstrated experience in Data Analytics, eDiscovery, legal technology, AI, or comparable consulting services
Advanced understanding of Data Analytics concepts, tools, and workflows, including experience with Relativity, Brainspace, Excel, and/or comparable technologies
Strong understanding of artificial intelligence, including generative AI and its application to legal, eDiscovery, or data-intensive workflows
Demonstrated ability to evaluate AI use cases and advise clients and internal stakeholders on AI capabilities, limitations, and appropriate implementation
Demonstrated ability to independently assess complex client and project situations, manage complex workflows, and recommend appropriate solutions
Strong client relationship management, communication, and consultative problem-solving skills, including the ability to manage expectations and escalations
Ability to coordinate and influence across teams without formal authority and provide guidance to less experienced colleagues
Strong organizational and prioritization skills with demonstrated accountability, responsiveness, and follow-through
Ability to consider operational and commercial implications when evaluating client solutions
Minimum Education Requirements:
D., Paralegal Certificate, or BS in relevant field Computer Science, Information Systems, Information Retrieval Sciences, among others), or equivalent
Minimum Experience Requirements:
6
Consilio’s True North Values
ExcellenceWe strive to make every client our advocate
PassionWe DO because we CARE
CollaborationWe win together through teamwork and communication
AgilityWe flex, adapt and embrace change
PeopleWe value, respect and invest in our teammates
VisionWe create clarity of purpose and a clear path forward
Consilio, LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.