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Job description
Lead Director of Merchandising Operations, Business Acceleration
We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.
Position Summary
At every step of our 63-year journey from beginnings as Consumer Value Stores to transforming the healthcare experience as CVS Health, a Fortune 4 company, the relationships we forge assisting people on their path to better health often happen in the store. 70% of Americans live within 3 miles of a CVS store - it's often the first interaction people have with our brand - and within Front Store (Retail) Merchandising, we're often charged with shaping that initial experience through the exciting products and services we offer. The journey continues: as we lead redefining the role of our stores and healthcare in the communities we serve, coupled with deep connections to our customers enabled through leading digital platforms and leveraging enterprise capabilities across the healthcare ecosystem, it's truly an exciting time to be a part of CVS Health.
Responsibilities
Lead, develop, and manage a high-performing team
Assess SKU/Vendor/Brand/Promotional incrementality; competitively benchmark (space, brands, assortment); generate market, customer (e.g., ExtraCare, segmentation), and vendor insights (cost structures, trade funding); and analyze assortment (relative productivity, elasticity, profitability, loyalty, etc.)
Build strategy, applying data tools, to support Merchant-led vendor negotiations
Advise Category Manager partners on developing and writing creative, rigorous, and exhaustive vendor agreements and contracts
Conduct complex quantitative analysis and build analytical models using Microsoft Excel and other tools/platforms (e.g., Tableau)
Develop annual plans and budgets for category strategy and profit improvement, working with senior Merchandising leaders
Inspire creativity and new capability design often spurred by 'white space' opportunity identification and business case development
Design initiative pilots and deploy in select number of stores to measure and assess ('Test & Learn')
Enact a customer-first perspective, understanding when to approach problems through a macro, cross-business unit lens, necessary to reflect how customers shop at CVS (e.g., trip motivations, basket analyses)
Partner (e.g., Supply Chain, Store Operations, Finance) to activate ideas that expand beyond Merchandising and create strategy or change projects
Deploy an Enterprise Mindset, engaging partners and partners across Enterprise Teams (e.g., Pharmacy Services, Health Care Benefits) to identify synergies and create improved outcomes/growth
Required Qualifications
5+ years of experience ideally in: Management Consulting, Retail/CPG, or Banking/Private EquityPreferred QualificationsSpecific experience in Retail Category Management, CPG, or Vendor Management - leading strategic/ commercial projects with impactMerchandise familiarity - understanding of retail merchandising basics (i.e., Category Management), and merchandising organizational structures and processesMastery of Microsoft Excel and PowerPointExperience with technical tools, such as: Tableau, SQL Assistant, VBA, Python, SAP, SAP BI, Teradata, Oracle are a plus, but not requiredEducation: Bachelor's degree
Pay Range
The typical pay range for this role is: $100,000.00 - $231,540.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.
Benefits
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.
Application Deadline
We anticipate the application window for this opening will close on: 09/30/2026
Eligibility
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Company Culture
Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.
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Worksite address
woonsocket, RI, 02895, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.