About this opportunity
Golden 1 Credit Union lists this Lead, Email & Chat Center Operations opportunity in manlove, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Golden 1 Credit Union is seeking a Manager for Contact Center Operations (Email/Chat/Digital). This exempt role reports to the Director of the Member Service Contact Center and leads a large, multi-functional service organization focused on member satisfaction and compliance.
You will coach, develop and manage HR processes, ensure regulatory compliance, and drive continuous improvement across policies and procedures. Hybrid work model with a focus on service quality.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.