Lead Headend Engineer

Job description

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!

We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. Connectivity is now longer a luxury, but a necessity. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. Our successes, now and in the future, are powered by our amazing product, a commitment to our people and culture, and the connections we make in our communities.

If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you!

Job Summary

The Lead Headend Engineer maintains the Telecommunications Network Management/Inside Plant

Responsibilities

Support daily operations and project requests from the Area Manager.

Support the implementation and integration of newer technology.

Operation of Inside Plant with the goal to increase reliability and to ensure the network meets/exceeds Optimumspecifications.

Improve on and ensure reliable service by continuous network analysis while adapting to new technologies.

Represent/back-fill for the Area Manager during periods in his/her absence.

Completion of assigned projects on time and within budget.

Ability to operate within budget guidelines.

Ability to motivate and engage team, providing clear direction that demonstrates accountability, ownership, and an understanding of how the team's work and each individual can contribute to Optimum's success by translating organizational goals into team and individual goals.

Ensure all employees demonstrate identified behaviors, that actions and decisions are made through the lens of the customer, and goals align with those outlined by the business.

Maintain positive relationships by including others in decisions and discussions. Address and resolve conflict directly and constructively.

Provide team with exposure to new ideas and new ways of looking at things. Encourage feedback and collaboration to drive further improvements.

Monitor priorities, scorecards, and progress of team, and communicate any re-prioritization when necessary. Drive accountability for actions, commitments, and customer focus.

Deliver ongoing feedback, coaching, development plans and training to reinforce appropriate behaviors, teach employees new skills, motivate employee to pursue higher levels of performance, mentor employees, and correct performance deficiencies, in a supportive environment of continuous development and professional growth. Measured via documentation of coaching session, development plans, training, and corrective action as appropriate.

Ability to interact with other support groups to resolve technical issues and meet new product launches.

Assure payroll time sheets are accurately completed and approved in a timely manner, including the management and approval of overtime usage.

Maintain appropriate inventory levels for equipment and supplies.

Participates in special projects and performs other duties as assigned and designated as essential.

Conduct formal individual performance reviews and discussions in line with the performance management process. Provide employees with formal performance feedback and coaching, discuss areas of focus going forward, and determine opportunities for improvement.

Manage using professional conduct while holding team, peers, and yourself accountable for adherence to values, polices, and performance standards.

Perform interviews and provide recommendations for open positions.

Makes initial determination regarding whether an employee under his/her direction and control should be counseled and/or disciplined and makes recommendations as to the nature of the discipline regarding the same, including the issues of corrective actions and Performance Improvement Plans.

Qualifications

Strong knowledge of Inside Plant design and operation. Ability to perform all the duties and responsibilities of the ISP Tech III role

Thorough familiarity with all local/state/federal and FCC performance testing and regulations

Full understanding of industry standards

Demonstrated ability to analyze problems and trends and develop procedures to increase reliability that contributes to customer satisfaction

Proven leadership skills

Two years of Headend maintenance

College, technical school, or equivalent preferred

Good written and oral communication skills

Ability to work flexible work hours, including evenings, weekends and holidays as required

Ability to be on standby shift and 24-hour standby

Skilled in the use of spreadsheets, desktop publishing, and word processing

Strong analytical skills

Must possess and maintain a valid driver's license in good standing within the state of current residence.

At Optimum, every action and interaction we take part in, is driven by our three Guiding Principles: Do What's Right, Drive One Optimum, and Make It Happen. These aren't just words, they help us build trust, create real community, and embrace new ways of thinking. Our employees are empowered to do the right thing for our customers and co-workers and to recognize and reward these behaviors when we see them. It's all part of the bigger picture of "Be The Difference" where each employee knows they have the power to enact real change, share new ideas, and understand that learning never stops.

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team. Together, we'll shape the future of connectivity.

All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.

Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law.

Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.

Who can apply

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