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Job description
About Us:
We are one of Las Vegas's most iconic Italian restaurants, serving discerning guests since 1982. Known for impeccable service, timeless recipes, and a clientele that includes celebrities, locals, and global travelers alike.
Description
The Lead Host oversees the front door and guest arrival experience at Piero's Italian Cuisine. This role oversees the host team, manages reservations and dining room flow, and ensures every guest receives a seamless, high-touch experience from arrival to departure.
Acting as the bridge between guests, hosts, and service staff, this individual must confidently manage reservations, seating strategy, and real-time floor decisions in a fast-paced, high-volume environment. Mastery of reservation systems, particularly OpenTable, is essential.
Responsibilities
Guest Experience Leadership
Deliver a polished, welcoming, and professional first impression for all guests
Handle VIP guests, special requests, and escalated situations with discretion
Set the tone for hospitality standards at the front door
Own and manage all reservations through OpenTable, including changes, cancellations, and notes
Control booking flow to optimize pacing, table turns, and overall service quality
Manage waitlists, walk-ins, and seating adjustments in real time
Maintain full visibility of table inventory, timing, and section balance
Dining Room Coordination Partner with managers, servers, and bar team to ensure smooth service flow
Assign tables strategically to balance workload and enhance guest experience
Oversee bar seating and assist in managing tabs and transitions between bar and dining room
Anticipate service bottlenecks and adjust proactively
Team Leadership Lead, train, and develop the host team
Provide real-time coaching and maintain accountability for service standards
Ensure the host stand and entrance area remain organized, clean, and welcoming
Operational Execution Maintain accurate reservation logs, guest counts, and seating charts
Ensure timely and professional handling of all guest communications
Support front-of-house leadership with daily operations and service execution
Hiring & Recruitment Assist management in recruiting, interviewing, and selecting qualified host team candidates.
Identify individuals who embody hospitality, professionalism, and attention to detail.
Participate in onboarding and orientation of new team members.
Maintain staffing levels appropriate for business demands.
Assisting administration tasks in sales of BEO
Training & Development Train all new hosts on Piero's service standards and expectations.
Conduct ongoing coaching and performance development.
Ensure hosts are proficient in: OpenTable operations
Reservation management
Guest recognition
Telephone etiquette
Dress code procedures
VIP service standards
Seating strategy
Conflict resolution
Develop training materials and standard operating procedures as needed.
Monitor host performance and provide constructive feedback.
Professional Environment Set the standard for professionalism, appearance, and hospitality.
Foster teamwork and accountability within the host department.
Promote a positive and respectful work environment.
Address performance concerns promptly and professionally.
Serve as a role model for service excellence and guest engagement.
3+ years of experience in a high-volume, full-service restaurant
Strong proficiency with OpenTable (required)
Deep understanding of dining room flow, pacing, and guest management
Excellent communication, organization, and decision-making skills
Previous experience as a lead host, maître d', or similar front-of-house leadership role
Ability to remain composed under pressure in a fast-paced environment
Professional, polished, and guest-focused demeanor
Flexible availability (evenings, weekends, holidays)
Knowledge of classic Italian cuisine and wine a plus
Must have Clark County Food Handler Card and Alcohol Awareness Card
Worksite address
las vegas, NV, 89105, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.