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US Department of Veterans Affairs

Lead Medical Support Assistant

san antonio, TX

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Job description

Job DutiesInclude, but are not limited to:Monitors daily administrative operations and ensures efficient workflow across assigned areas.Assigns and balances staff workload to maintain adequate coverage and meet operational needs.Ensures accurate and timely scheduling of patient appointments.Conducts ongoing reviews of work quality, timeliness, and compliance with established procedures.Develops and monitors tracking systems for registration, insurance, means testing, consults, follow-up care, and related activities.Resolves routine workplace issues, customer concerns, and day-to-day operational conflicts.Provides guidance to staff on policies, procedures, workflow changes, and administrative requirements.Trains and orients new and current employees, including on-the-job training and required competencies.Creates and maintains employee work schedules and organizes the structure of assigned work areas.Serves as a liaison between administrative staff and other personnel to support communication, coordination, and problem resolution.Work Schedule: Monday-Friday, 7:00am to 3:30pm or 7:30am to 4:00pmTelework: AvailableVirtual: This is not a virtual position.Functional Statement #: 56530-FRelocation/Recruitment Incentives: Not AuthorizedPermanent Change of Station (PCS): Not Authorized

Worksite address

san antonio, TX, 78201, US

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