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Job description
The Lead Membership Consultant role assists in running all “front of house” fitness studio operations, with a strong focus on premium customer service as well as meeting sales expectations. Ideal candidate has strong customer service skills and basic sales experience. The Sales Associate is responsible for meeting and exceeding all key performance sales indicators for the fitness studio, including membership sales and renewals, retail and concession sales, maximizing workout traffic, and maintaining premium customer service levels.
Job Duties
Establishes and maintains an effective referral program
Maintains accurate records using established OTF sales systems
Conducts telephone inquiries/follow up calls/customer care calls
Leads OTF studio previews with prospects and/or fitness program holders
Greets members and guests promptly, enthusiastically and with a smile to create a friendly, positive entrance into the OTF studio
Accurately follow the daily studio cleaning checklist (pre/during/post) shift activities
Must be able to participate in 1-2 OTF scheduled workouts per week
Maintains an organized and clean lobby/front desk area
Responsible for processing accurate cash and credit card transactions
Follow up and follow through activities with all prospective clients
Responds immediately to member requests, inquiries and concerns
Proper onboarding all OTF clients through the use of Client Intake Forms and FP Agreements
Works closely with Fitness Team to ensure that processes are fulfilled
Responsible for attending and participating in all relative OTF training programs
Job Qualifications
Excellent customer service skills
Previous sales experience, with strong sales skills (experience working in a sales quota bearing structure highly preferred)
Solid verbal and written communication skills required
Able to multi-task and excel in a busy environment
Functional computer skills required – MS Office basic programs (Word, Excel), Internet, basic computer program software use
Health & Fitness minded people strongly preferred
High school diploma required
Ability to work and function in an ORANGE TEAM environment (Orange is more than a just a color, it’s an attitude)
Flexible to work day, evening and 1 weekend day required
Eligible for commission after 60 days
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.