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Job description
This range is provided by Workwize. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$95.00/yr - $130.00/yr
We’re expanding our North America business and looking for a Lead Onboarding Specialist who not only owns the onboarding experience for our customers, but also shapes the team behind it. This role is ideal for someone who enjoys rolling up their sleeves with clients while mentoring others, setting standards and building a high-performing onboarding practice from the ground up. Here’s the thing: you’ll be the person who defines what great onboarding looks like in a new market. You’ll coach onboarding specialists, refine how we work, and create a consistent, scalable onboarding motion that drives adoption, retention and long-term success. If you like the idea of growing a team, influencing strategy and leaving your fingerprints on a fast-growing SaaS scale-up.
At Workwize, we’re redefining the way global teams get the hardware and support they need. Our automated SaaS platform takes care of deployment, management, and retrieval—delivering equipment quickly and reliably in 100+ countries. With 50,000 users and over 120,000 devices under management, we’re taking the manual heavy lifting off IT teams so they can focus on the work that truly moves the business forward. We’re also proud to be recognized by LinkedIn as one of the Top 10 Startups in the Netherlands for 2025.
Role Overview
As the Lead Onboarding Specialist , you’ll take full ownership of the customer journey from post-sale to successful implementation, elevating every step and ensuring a seamless handoff. You’ll lead clients through adoption, configuration, and those critical early wins, while also coaching and mentoring the onboarding team to deliver a consistently exceptional experience. This role blends meaningful client partnerships with impactful team leadership. You’ll shape onboarding strategy, refine and scale processes, and help build a high-performing function as we expand across the US. The ideal candidate brings experience in SaaS or technical environments, thrives in a dynamic setting, and is comfortable managing multiple onboarding programs while supporting and developing a growing team.
Key Responsibilities
Client Training & Enablement
Deliver tailored onboarding and training sessions that accelerate time-to-value
Educate users on platform functionality, integrations and workflow best practices
Account Implementation & Configuration
Lead technical onboarding and configuration for new client accounts
Partner with Technical and Engineering teams to troubleshoot setup challenges
Primary Point of Contact (First 30–90 Days)
Own communication, milestones and expectations during early lifecycle stages
Track adoption KPIs and proactively address risks
Act as a connector across Product, Technical, Sales and Operations
Capture client insights to influence roadmap and onboarding improvements
Strategic Advisory
Guide clients on how to map platform functionality to their operational goals
Recommend optimal configurations, integrations and workflows
Handover to CSM
Ensure a smooth transition after onboarding
Document key insights, usage patterns and client specifics
Process Innovation & Scaling
Improve onboarding playbooks, automation and tools
Define and track metrics to boost efficiency, satisfaction and retention
Team Leadership, Coaching & Mentorship
Coach and support onboarding specialists through feedback, training and development
Set team goals, monitor performance and drive quality standards
Help onboard and train new team members as the function grows
Build a culture of collaboration, shared best practices and continuous learning
What We’re Looking For
4+ years in onboarding, implementation, customer success or technical account management
1–2 years of experience coaching or mentoring team members
Strong understanding of SaaS systems, integrations (APIs) and IT environments
Excellent project management skills and the ability to juggle multiple onboarding programmes
Clear, confident communication with both technical and non-technical audiences
A proactive problem-solver who moves quickly and thinks critically
Experience improving processes, workflows or onboarding operations
Collaborative, curious and comfortable in a high-growth environment
Bonus Points
Familiarity with HubSpot, Notion, Slack, Monday.com, Asana or Jira
Background in technical training, IT/system administration or solutions engineering
Experience in remote-first or distributed organizations
Success in hiring or growing an onboarding team
What We Offer
25 days of paid vacation (European-style time off)
401(k) with competitive support to help you plan for the future
Flexible work setups for better work-life balance
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries: Technology, Information and Internet
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Worksite address
new york, NY, 10001, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.