About this opportunity
Intuitive-Health lists this Lead Patient Access Advocate opportunity in oklahoma city, Oklahoma. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence. Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually. For more information, visit IHERUC.com.
Job Description
The Lead Patient Access Advocate displays leadership skills to lead a wide range of duties in support of Patient Access Team efficiencies, which may include but are not limited to: driving team performance accountability, leading patient access team daily operations, and collaborating with others in process and operational excellence.
This role is responsible for providing feedback on daily registration processes and staffing issues to leadership. They provide assistance to the Patient Access team as necessary to ensure compliance with department policies and procedures. They assist leadership as necessary with staffing, report reconciliation, and other duties as assigned.
In this position, it is imperative to be able to consistently maintain a pleasant, professional demeanor and make patients and employees always feel welcome. The ability to multitask is a must.
Model patient experience expectations and ensure team is adhering to the patient experience expectations.
Driving Patient Access Metrics (Callbacks, Bedside, NPS, RQA, etc.)
Maintain an appropriate Patient Access environment that is friendly and respectful.
Expertise knowledge of and ability to perform Patient Access duties: verifying benefits, check patients in and out and collect copayments, coinsurance, deductibles.
Create and maintain the Patient Access Schedule for assigned location.
Covers voids or when coverage is not located
Train and mentor new Patient Access staff.
Assist leader in interviewing candidates
Prepare appropriate access for new hires
Implement Patient Access Policies and Procedures with input from Leadership.
Daily Reconciliation of Cash intake, Credit Card Receipts, Patient Petty Cash, and Bank Deposits.
Daily Reconciliation of ED Acknowledgment Forms
Conduct Quarterly Patient Access Staff Meetings
Assigned to work all Downtimes
Reconciles and backloads all patient info
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Worksite address
oklahoma city, OK, 73116, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.