Job description
Lead, Provider Ops Insights & Analytics
Remote | Full-Time, Salary, Exempt | Includes Benefits, PTO, Flexible Schedule, Equity
About the Role
Provider Operations keeps Steno's nationwide network of court reporters running — coverage, quality, retention, and growth. Today, many of those calls get made on intuition, because the team is lacking direct access to reliable and comprehensive data. This role exists to close that gap: independently define, build, and own the analytics function for Provider Operations — starting with funnel and coverage visibility and expanding into quality and tiering, retention, coverage forecasting, and more. You'll set the roadmap for what gets built and in what order.
This is a senior individual contributor role reporting to the Sr. Director of Provider Operations. You'll operate with a high degree of autonomy and you'll be trusted to exercise business judgment on trade-offs that affect coverage, cost, and provider experience, not just technical judgment on how to build the analysis.
Who We're Looking For
Someone equal parts analytically strong and operationally curious. You're comfortable with the technical side of the work, but you don't stop at the number — you dig into why it moved, what's driving it operationally, and what it means for the team's next decision. Analysis that's technically correct but that no one can act on isn't a win here; usable, contextualized insight is the bar.
On a Regular Basis, You Will
Build and own the reporting and analysis backbone for Provider Operations — spanning the provider funnel (sourcing, onboarding, activation), coverage and fill rate, quality and tiering, retention, and rate strategy
Partner day-to-day with our Provider Operations pillars and leadership to understand how the business actually runs, and translate that context into analysis the team can use
Own dashboards and recurring reporting that make the health of the provider network visible — where it's working, where it's leaking, and why
Build and refine a reporter quality and tiering framework that connects performance data to sourcing, retention, and incentive decisions
Develop coverage and fill rate forecasting that flags risk by market before it becomes a miss
Analyze retention and rate strategy — what keeps reporters engaged versus what drives attrition
Field ad hoc data and analysis requests across Provider Operations, prioritizing based on business impact
Partner with Product, Engineering, and Data to build proper tools and instrumentation, rather than patching solutions together manually long-term
Present findings and recommendations to Provider Operations leadership and own follow-through on adoption
You'll Thrive in This Role If
You're analytically strong — comfortable with SQL, dashboarding tools, and turning ambiguous business questions into structured analysis
You're operationally curious by nature — you understand the operational reality well enough that your analysis is contextualized and immediately usable, not just technically sound
You can translate complex analysis into something a non-analyst can read, understand, and act on
You have experience in operations, marketplace, or high-volume service environments, and understand how ground-level work actually happens
You prioritize well — you know which questions matter most right now and focus there first, rather than chasing every interesting thread
You're comfortable shipping a useful first version and iterating, rather than waiting for a perfect model
You communicate clearly, both in writing and when presenting findings to technical and non-technical audiences alike
Qualifications
6+ years of experience in analytics, business operations, or a related field, ideally within a marketplace, staffing, or operations-heavy environment
Demonstrated ability to build reporting and analysis that directly influenced operational decisions
Proficiency in SQL and modern dashboarding/BI tools
Strong written and verbal communication skills
Compensation & Benefits
Salary: $125,000-$155,000
Health, Vision, & Dental Benefits — generous company-sponsored health plans for both employees and dependents, including comprehensive vision & dental
Wellness/Mental Health — shared benefits to be used among employees and families
Flexible Paid Time Off — allowing employees to find balance in their lives
Options of Equity — we know our success is nothing without our team
Access to a company-provided 401(k) account
A home office setup and a monthly stipend to offset internet and phone costs
Application Information
Steno is an equal opportunity employer; we do not discriminate on the basis of characteristics protected by law. Employment decisions are based on qualifications, merit, and business needs.
Applicants needing special assistance or accommodations for interviews or website access should contact us at .
Information provided to Steno, such as professional credentials and skills, educational and work history, the results of technical skills assessments or working exercises, and other information included in an application, is collected, analyzed, and stored in our system.
Steno personnel will always have a steno.com email or contact you via Rippling Recruiting. Background checks are only conducted after an offer is extended. If you haven’t received an expected communication, check your spam.
Steno uses AI-assisted tools for this role to identify and prioritize candidates whose experience aligns with the role. All hiring decisions are made by our People team.
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.