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Job description
Lead Residential Counselor
Full-Time (40 hours): 2nd Shift (Evenings): Monday thru Friday 4pm-12am
Pay Range $25 to $26.50 per hour
Company Overview
Community Teamwork is a private non-profit organization located in Lowell MA. We employ over 600 employees and are a catalyst for social change. We leverage our programs, our partnerships, and our collective voice to foster equity, compassion, and community engagement by creating housing, education, and economic opportunities.
Position Summary
This position will work closely with individual women in a congregate emergency shelter site in Lowell providing life skills support to all families and family members who are staying at the shelter. This position also provides oversight of site operations which include enforcing safety measures, program rules, and expectations using a trauma-informed and client-centered approach.
Essential Functions and Responsibilities
Assist in completing screening, intake activities and orientation of new families
Under the direction of the Residential Services Manager aid clients with keeping compliance with program expectations
Monitor Residential Counselors at other locations during shift
Oversee security and safety by making routine interior and exterior checks during their shift
Respond to On-Call Emergency situations
Assist individuals with day to day life skills assistance as needed
Document all critical incidents and safety issues using program communication system
Ensure general cleanliness of kitchen and dining area
Complete daily housekeeping duties, including room checks each night
Assist fellow co-workers and volunteers with coordination of events and workshops
Coordinate orientation of new clients as they enter the program
Provide emergency crisis management to families
Uphold the values of CTI - Equity, Integrity, Compassion
Prepare and deliver timely, constructive, and comprehensive performance reviews in accordance with organizational deadlines and performance management policies
The duties listed above are representative of the work performed. Other related duties may be assigned
Qualifications
Desire to work with low-income, culturally diverse, and at-risk families
Excellent Customer Service, Organizational, interpersonal, oral and written communication skills
Ability to manage multiple priorities and work in a fast-paced environment
Proficient computer skills required in basic computer software and data collection
Excellent crisis management skills
Good attention to detail
Solid working knowledge of community resources for low-income individual and families
Preferred Qualifications
Previous relevant experience
Bilingual (English/Spanish, English/Khmer, English/Portuguese)
Benefit Information*
At Community Teamwork, our employees enjoy best-in-class benefits to support their physical, financial and emotional wellness. We offer:
4 Weeks of Paid Time Off - Paid Sick Leave - 12 paid holidays
Medical, Dental, and Vision Insurance - Company Paid Life Insurance - Critical Illness Insurance-Pet Insurance
Tuition Reimbursement - Career Advancement and Professional Development Opportunities
5% employer contribution to your 401(k) retirement account after 6 months of employment
Great coworkers and a great mission with an outstanding Community Action offering a chance to help make a real difference in the lives of those we serve
The stated pay range represents the Agency's good-faith estimate of the compensation for this role at the time of posting. Actual compensation within the range will be based on factors such as experience, skills, and qualifications
Equal Opportunity Employer - Vets/Disabled
This is an exciting opportunity to become an integral member of an innovative team in an organization committed to excellence.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.