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IT Shoulders, Inc.

Lead Salesforce Service Cloud Architect - CTI, AI & AWS

allen, TX

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Job description

IT Shoulders, Inc. is seeking a technical Salesforce Senior Architect to lead architecture, development, and CTI integration for a high‑volume customer service platform. You will code daily in Apex/LWC, own end‑to‑end design, and drive data‑driven CTI solutions across AWS components.

The role focuses on AI integration, MCP configuration, and leading a team of developers to deliver scalable, secure solutions with governance and performance in mind.

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Worksite address

allen, TX, 75013, US

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