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Job description
Pinnacle Group, Inc. in Seattle is seeking a Technical Product Manager to own Amazon Connect deployments and contact flows. You will design routing configurations, manage agent profiles, and optimize queues to ensure seamless customer interactions in a production environment.
You will mentor teammates, propose architectural improvements, integrate Lambda and Lex, and document playbooks for ongoing Connect operations to scale with growing contact volumes.
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Worksite address
seattle, WA, 98127, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.