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Job description
Ricari Studios at The Peninsula Hotel Spa, Beverly Hills, CA
Full-time, on-site, hourly
ABOUT RICARI STUDIOS
At Ricari Studios, we believe exceptional treatments begin with exceptional people.
Ricari Studios is a luxury longevity brand grounded in self-care and aesthetics, where evidence-based treatments, curated experiences, and premium products revitalize traditional techniques through contemporary vision.
The brand offers in-person treatments across flagship locations and international hospitality partnerships, alongside premium compression bodywear and a growing ecosystem of luxury brand collaborations.
With a presence shaped by discerning clients and leading partners, Ricari Studios has become a trusted destination for celebrities, executives, travelers, and culturally influential audiences.
THE ROLE
We're looking for a proactive, composed, and accountable professional with in-depth knowledge of and experience in the beauty, wellness, and/or hospitality industries.
As the front-facing service providers of our studios, our Treatment Specialists foster and inspire the Ricari culture, sharing their knowledge and expertise to create memorable experiences that stay with our clients for life.
As the Lead Treatment Specialist, you will serve as the senior Ricari presence within The Peninsula Hotel Spa, combining exceptional hands-on treatment delivery with day-to-day operational ownership, leadership, commercial performance, and brand representation.
This is a hands-on role, with Lead responsibilities extending beyond treatment delivery.
You will help ensure the Ricari experience is consistently executed to the highest standard, support fellow Ricari specialists, maintain operational readiness, and work closely with Ricari management and Peninsula Spa leadership to support the business.
You will also play an integral role in driving rebooking, client retention, retail performance, and the development of a loyal returning clientele.
SCHEDULE
Four days per week dedicated primarily to hands-on treatment delivery, guest-facing service, and on-floor leadership.
One additional day per week dedicated to administrative, operational, and Lead responsibilities, including reporting, team support, inventory, client follow-ups, and coordination with Ricari and Peninsula management.
Full-time, up to 40 hours per week, with weekend and holiday availability required.
Schedule may include additional weekday availability based on business needs.
COMPENSATION
Hourly rate starting at $20 per hour, commensurate with experience and qualifications.
Service commission: starting at 20% on eligible treatments performed.
Retail commission: 10% on eligible retail sales.
LEADERSHIP, OPERATIONS & COMMERCIAL PERFORMANCE
Serve as the primary day-to-day Ricari lead within the treatment room, setting the standard for treatment delivery, guest experience, professionalism, and brand representation.
Oversee daily Ricari operations and ensure the treatment space is consistently prepared to five-star standards, including inventory, backbar organization, treatment room readiness, and supplies.
Support and mentor Ricari Treatment Specialists while maintaining alignment with Peninsula Spa policies, Ricari brand standards, and service expectations.
Work closely with Ricari management and Peninsula Spa management to ensure a seamless guest experience and smooth daily operations.
Support operational reporting and track performance across services, re-bookings, client retention, retail, and client feedback; monitor upcoming availability and work proactively with management to support growth and optimization.
Use slower periods productively for client follow-ups, laundry, equipment maintenance, and treatment room upkeep.
Support on-property activations, brand partnerships, and special events as required.
REVENUE, RETAIL & CLIENT RETENTION
Deliver an exceptional treatment experience that encourages retention, ensuring each appointment ends with a clear next step through rebooking at checkout.
Drive retail revenue through relevant aftercare recommendations connected to each client's treatment and results.
Work toward individual and studio targets across service performance, client retention performance, and retail.
TREATMENT & GUEST EXPERIENCE
Deliver treatments in strict accordance with Ricari protocols and brand expectations, tailoring each treatment to the individual needs and goals of the client.
Manage high-touch requests, special accommodations, and escalations with discretion and sound judgment while maintaining absolute confidentiality when working with guests, clients, and high-profile individuals.
Represent Ricari with professionalism, discretion, and consistency across all interactions with Peninsula guests, colleagues, and Ricari clients.
WHAT WE'RE LOOKING FOR
Current California Esthetician license or CAMTC certification is required.
Minimum of 3 years of professional experience in massage therapy, esthetics, or a related therapeutic practice. Exceptional candidates with less experience will be considered.
Experience in a luxury spa, wellness, esthetics, or hospitality environment strongly preferred.
Strong understanding of anatomy, bodywork, skincare, or related therapeutic practices.
Excellent communication and organizational skills, with strong attention to detail.
Ability to lead by example and collaborate effectively with both Ricari and Peninsula management teams.
Commercial awareness and comfort working toward client retention, rebooking, and retail goals.
PHYSICAL REQUIREMENTS
The essential functions of this position include prolonged standing, sustained hands-on treatment work across consecutive appointments, frequent use of hands and arms, and the ability to lift, carry, and move treatment equipment and supplies.
Employees must be able to perform the essential functions of the position with or without reasonable accommodation.
BENEFITS
PTO and paid sick leave
Ongoing education and training
Employee discounts on Ricari treatments and retail products
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Worksite address
los angeles, CA, 90079, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.