About this opportunity
Macy's lists this Learning & Agent Experience Manager opportunity in deerfield township, Ohio. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Macy's is seeking a Manager, Agent Experience to shape and execute learning strategies for the Credit & Customer Service teams. You will develop curricula, partner with SMEs, and deliver engaging learning experiences across geographies to drive performance and growth.
You will lead recruitment, onboarding, coaching, and performance management for training staff while aligning programs with regulatory requirements and customer service standards.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.