Job description
About Liveops
Liveopsis redefining what outsourced customer service means in a modern, always-on world, built on the belief that genuine connection drives brand loyalty. For over 25 years,we’vepairedcutting-edgetechnology with trusted, remote, and empathetic humanexpertiseto deliver agile, high-touch customer support solutions that scale with precision and care. As pioneers in the flexible workforce model, we bring global reach with unmatched adaptability—helping brands meet customer needs, anywhere, anytime. From complex interactions to seasonal surges, we proudly serve Fortune 500 and enterprise clients—delivering personalized experiences that earn trust and drive lasting impact.It’snot outsourcing;it’soutsmarting. To learn more, visit.
Learning Delivery Analyst
The Learning Team is tasked with delivering best-in-class experience to newly contracted and existing independent contractor agents as they certify for client programs. As a Learning Delivery Analyst, you will be responsible for leading and delivering successful training and onboarding experiences for agents while meeting graduation rate goals across
multiple programs.
The Purpose of Your Role
As a critical member of a certification team, you will collaborate in executing agent certifications for your assigned program(s). You will coordinate learning activities and resources while ensuring that all established best practices are followed. You will develop and deliver content based on accepted learning principles. You will analyze class results
and previous trends and quickly adjust delivery activities to improve results. You’ll work closely with Learning Team leadership and cross-functional partners. This position plays a pivotal role in improving the lives of Liveops agents.
The Qualifications We’re Looking For
Bachelor’s Degree or equivalent years of work experience required
5-7 years’ experience in a project management, mentor or lead role
5-7 years’ experience in training (virtual experience preferred)
Experience developing learning activities and content
Experience working directly with internal and external partners
Thorough knowledge of Microsoft Office suite, Salesforce, and reporting best practices
Expert multi-tasker and able to handle impromptu changes in direction
The Value You Deliver
Drive implementation of certification best practices
Collaborate closely with internal and external customers
Identify opportunities to improve learning throughout agent lifecycle
Mentor new members of the team including contract facilitators
Deliver certification content in an engaging and effective manner
Develop relevant activities and resources to maximize learning
Develop and distribute agent communications, utilizing Liveops channels
Learn various systems and troubleshoot with agents
Participate in special projects as assigned
Fulfill additional responsibilities as required within the scope of the position
Essential Job Functions
Ability to sit or stand at a desk for extended periods of time while working on a computer.
Available for on-camera virtual meetings and agent sessions in a non-distracted environment.
Ability to work independently and meet deadlines.
Ability to work a flexible work schedule that includes days, nights, overnights, weekends, and holidays.
Diligently follow Learning Team guidelines, including managing calendars, and adhering to time-off protocols to ensure seamless team operations.
Leading and coordinating agent certification.
Analyzing agent performance and making improvements.
Managing certification schedules and communicating with agents.
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.