Leasing Advisor

Job description

Description:

Make your application after reading the following skill and qualification requirements for this position.

Position Summary:

The Leasing Advisor is responsible for achieving and maintaining occupancy goals for the community. To achieve this goal, the Leasing Advisor must engage potential new residents, their families, existing residents and referral sources in a manner that draws new residents to the community. Leasing Advisors are expected to close lease agreements and drive revenue for the property. Thorough knowledge of the property, competitive market and surrounding amenities are the keys to your success.  

RESPONSIBILITIES:

Tasks listed below and are not an exhaustive list of all the tasks that may be required for this position.

 Conduct site presentations, effectively sell to prospects and lease apartments. Site presentations include but are not limited to, transporting and showing the prospect around the community, all community amenities, model apartments and available apartments

 Ensure leasing documents and legal documents are completed accurately

 Effectively explain all lease and community policies to new and current residents

 Monitor all vacancies and future vacancies in order to react proactively to future occupancy needs

 Conduct follow-up activity such as thank you notes or call-backs with prospects after initial community visit

 Adhere to company best practices and federal Fair Housing requirements during all phases of the prospect/resident lifecycle

 Accurately and efficiently prepare and assist with all leasing documents by collecting security deposits, rent, and all other funds 

 Present prepared files and documentation to Property Director for final approval

 Maintain high standards of resident service and relations with the handling of resident service requests and various concerns professionally and timely

 Conduct thorough move-in orientation and apartment inspection with new residents. Work proactively with residents to ensure a seamless move-in experience 

 Ensure all model/show units are fit for display and checked for cleanliness daily. 

 Timely input of apartment availability, resident activity, and other information into property management software for consistency in practice

 Understand and correctly utilize our lead management system, resident portal, and all other property management software

 Enter service requests into company software and communicate the needs of the resident clearly. Work closely with Service Team to ensure resident satisfaction  

 Respond to all resident concerns, complaints, and inquiries in a timely manner. When necessary update your supervisor of the situation and document appropriately

 Actively follow up with prospects/residents to ensure full satisfaction

 Exercise confidentiality and trustworthiness when handling sensitive information

 Assist with managing online reviews, monitor and update social media accounts, and post to external sites daily to meet guidelines set by Vice President 

Create a professional and positive atmosphere when greeting future residents

 Demonstrate complete product knowledge, area knowledge, and market knowledge when working with all customers to meet their needs and concerns while being pleasant, cheerful and tactful

Any other tasks assigned or directed

OTHER KNOWLEDGE, SKILLS, AND ABILITIES:

 Excellent customer service skills

 Exhibit good interpersonal skills while serving residents and working with supervisor, co-workers, vendors and contractors

 Possess thorough knowledge of the competitive market and amenities surrounding the property

 Have an understanding of how to promote to, and target an audience for the purpose of Leasing 

 Ability to work through difficult situations and maintain positive interactions with prospective residents, Crown Residential teammates, contractors and vendors

 Knowledge and computer operation systems (Microsoft Word, Excel, PowerPoint, etc.) 

 Ability to perform basic to intermediate mathematical functions

 Ability to work a schedule during normal working hours and that may be other than Monday-Friday, 9-6. Work in excess of 40 hours per week is likely

Consistent, regular and in person attendance during assigned hours at the workplace are required

Crown Residential, LLC. is an equal employment opportunity employer. xzgxqkn Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status or any other consideration made unlawful by applicable federal, state, or local laws.

Requirements:

EDUCATION, EXPERIENCE, CERTIFICATION:

Required:

High school diploma or equivalent

Preferred:

 Associate’s or Bachelor’s degree

 Customer service experience

 Minimum of 2 years’ previous experience in the multi-family, sales, retail, hospitality, property management or industry related field 

 Excellent written and oral communication skills

 National Apartment Leasing Professional (NALP) certification

PIe03d f-3631

Worksite address

palm beach, FL, 33480, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.