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Job description
Description:
Position Summary
The leasing consultant's focus is to assure that leasing, marketing, and customer service goals are met for the property. The leasing consultant is 100% customer-facing. The primary responsibilities of the leasing consultant are to generate traffic, lease units, and provide exceptional customer service to our residents
Pay
$19.00
Ongoing Essential Duties
* Utilizes property management software to manage incoming leads, responds quickly, and follows up on schedule
* Is knowledgeable regarding availability of units, pricing, and property information relevant to new prospects
* Strives to meet and exceed occupancy goals
* Is familiar with Fair Housing Regulations and performs all tasks accordingly
* Maintains a working knowledge of the local community, including local schools, business, and events
* Participates in planning and hosting resident appreciation events and constantly works to engender a sense of community among residents
* Performs opening tasks, including checking on the readiness of the model or show units, the tour paths, and the community amenities
* Serves as a first point of contact for residents, works to resolve any issues or complaints.
* Quickly returns missed phone calls and stays current with all follow-ups for leads and prospects
* Quickly escalates any customer service issues to site management when support is needed
* Communicates effectively to site management and maintenance team to resolve any noticed issues
* Enthusiastically embraces the company culture, provides a welcoming environment for residents and guests, demonstrates our drive to maintain the highest of standards, and provides the best possible experience for everyone on site
* Enthusiastically greets each person who enters the office
* Approaches each situation in a friendly and helpful manner
* Maintains a pleasant, professional, and cheerful presence at all times
* Always presents a professional appearance and follows established dress code policy
* Strives to learn the assistant community manager's role and can fill in for the assistant community manager when needed.
* Other duties as assigned
Requirements:
Required Skills/Abilities:
* Basic computer knowledge including proficiency in Microsoft Word, Excel, and Outlook
* Experience in social media and technology
* Proficiency in converting phone calls to appointments and appointments to leases (Sales)
* Ability to act independently and make decisions
* Excellent verbal and written communication skills
* Flexibility to work weekends, overtime, and other unscheduled times as required
* Drivers license required.
Supervisory Responsibilities:
* This position does not have supervisory responsibilities
Education and Experience:
* Customer service experience
* At least 6 months experience in the apartment, leasing, or hospitality industry preferred
* High school diploma or equivalent combination of education required
Physical Requirements:
* Prolonged periods sitting at a desk and working on a computer.
* Must be able to lift up to 15 pounds at times.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.