About this opportunity
Shelter Inc lists this Leasing Agent opportunity in san antonio, Texas. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Position Summary
nThe Leasing Agent is responsible for driving occupancy, resident retention, and exceptional customer service at the assigned community. This position serves as the primary point of contact for prospective residents, guiding them through the leasing process while ensuring compliance with company policies, fair housing regulations, and property-specific requirements. The Leasing Agent plays a key role in maintaining occupancy goals, enhancing the resident experience, and supporting the overall operational success of the community.
nEssential Duties & Responsibilities
nLeasing & Marketing
nnConduct property tours and effectively showcase apartment homes, amenities, and community features.
nRespond promptly to all prospect inquiries through phone, email, online platforms, and walk-in traffic.
nConvert leads into qualified applicants and achieve leasing and occupancy goals established by management.
nMaintain knowledge of current market conditions, competitor pricing, and community offerings.
nAssist with the development and execution of marketing and outreach initiatives to increase traffic and occupancy.
nEnsure all advertising, social media, and online listings are accurate and up to date.
nFollow established lead management procedures and documental all prospect interactions in company software systems.
n nResident Relations & Retention
nnProvide exceptional customer service to prospective and current residents.
nAssist with lease renewals and resident retention initiatives.
nRespond professionally and timely to resident inquiries and concerns.
nBuild positive relationships with residents through consistent communication and follow-through.
nCoordinate resident events and community engagement activities as directed by management.
nPromote resident satisfaction and support efforts to maintain a positive community environment.
n nAdministrative & Compliance Responsibilities
nnProcess rental applications and verify applicant information in accordance with company policies and fair housing requirements.
nPrepare lease agreements, addendums, notices, and other leasing documents.
nMaintain accurate resident, prospect, and lease records within property management software
nCollect and process application fees, deposits, and other required documentation.
nAssist with move-in and move-out procedures, including resident orientation and unit inspections.
nEnsure compliance with all Fair Housing regulations, company policies, and applicable local, state, and federal requirements.
nSupport affordable housing and subsidy program compliance requirements when applicable.
n nProperty Operations Support
nnConduct daily inspections of model units, vacant apartments, common areas, and community amenities.
nCommunicate resident concerns and maintenance requests to the appropriate team members.
nCoordinate with maintenance staff to ensure timely completion of resident service requests.
nAssist the Property Manager with special projects, reporting requirements, and operational initiatives.
nSupport occupancy, delinquency, and retention goals established for the property.
n nTeam Collaboration
nnWork collaboratively with the Property Manager, Assistant Property Manager, Maintenance Team, and corporate staff.
nMaintain a professional appearance and demeanor consistent with Shelter Corporation standards.
nAdapt to changing priorities and operational needs.
nParticipate in team meetings, training sessions, and company-sponsored programs.
nPerform additional duties and special projects as assigned by the Property Manager, Area Manager, or Regional Manager.
n nQualifications
nnHigh school diploma or equivalent required.
nPrevious leasing, sales, customer service, or property management experience preferred.
nKnowledge of Fair Housing laws and leasing practices preferred.
nExperience with affordable housing programs, LIHTC, Section 8, or supportive housing preferred where applicable.
nStrong sales, communication, and customer service skills.
nAbility to build rapport and maintain positive relationships with residents and prospects.
nStrong organizational skills and attention to detail.
nAbility to multitask and manage competing priorities in a fast-paced environment.
nProficiency with Microsoft Office and property management software systems preferred.
nProfessional demeanor with strong problem-solving abilities.
n
Worksite address
san antonio, TX, 78208, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.