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Job description
Leasing Ambassador – Build-to-Rent (BTR)
Position will be located at Haven at Wild Wing - 1600 Hyacinth Drive, Conway, SC 29526
The Leasing Ambassador – Build-to-Rent (BTR) is responsible for delivering an exceptional prospective resident experience while supporting the daily leasing operations of assigned Build-to-Rent communities. This role serves as the face of the community by welcoming prospects, conducting tours, responding to inquiries, and supporting leasing activities that drive occupancy and resident satisfaction goals. The position supports operational readiness by ensuring homes and community spaces are prepared for leasing activities and aligned with company presentation standards. The role requires strong customer service skills, organization, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
Essential Job Functions
1. Functional Responsibilities
Welcome prospective residents and provide professional community and home tours
Respond to leasing inquiries via phone, email, and in-person communication in a timely and professional manner
Provide accurate information regarding community features, pricing, availability, leasing terms, and application processes
Ensure model homes, amenity areas, and community spaces are prepared and maintained for daily leasing activities
Assist prospective residents through the leasing process, including follow-up communication and application support
Maintain strong knowledge of community offerings, leasing procedures, and company policies
2. Operational / Departmental Support
Utilize property management and CRM systems to track prospect activity, leasing traffic, and resident communications
Assist with maintaining accurate prospect, applicant, and leasing records
Support leasing and marketing initiatives designed to drive occupancy and resident engagement
Coordinate with onsite operations and maintenance teams to ensure homes are ready for tours and move-ins
Support community events, outreach efforts, and resident engagement activities as needed
Maintain organized leasing materials, reports, and operational documentation
3. Compliance & Risk Management
Ensure compliance with Fair Housing regulations and applicable real estate laws
Maintain confidentiality of resident and applicant information
Follow company leasing policies, operational procedures, and documentation standards
Ensure accurate and timely completion of leasing-related documentation and communications
Escalate resident or prospect concerns to leadership as appropriate
4. Financial / Performance Accountability
Support occupancy and leasing goals through effective prospect engagement and follow-up
Contribute to lease conversion efforts and community stabilization initiatives
Assist with maintaining accurate leasing records and operational reporting
Support customer satisfaction and reputation management efforts through professional service delivery
Contribute to achievement of monthly leasing targets and performance metrics
5. Leadership / Collaboration
Collaborate with Community Managers, onsite teams, and centralized departments to support leasing success
Promote a positive, customer-focused environment aligned with company values and service standards
Communicate effectively with prospects, residents, vendors, and internal team members
Support team initiatives and operational goals across the assigned community
Demonstrate professionalism and accountability in all interactions and responsibilities
6. Additional Responsibilities
Serve as an onsite leasing representative for assigned Build-to-Rent communities
Assist with special projects, leasing events, and operational initiatives as assigned
Perform other duties as assigned to support business objectives
Performance Expectations & Key Metrics:
Performance will be evaluated based on measurable outcomes aligned with company and departmental goals. Metrics may include:
Achievement of assigned monthly leasing goals, subject to property availability
Prospect conversion and follow-up responsiveness
Resident and prospect satisfaction scores
Accuracy and timeliness of leasing documentation and system updates
Community presentation and tour readiness standards
Compliance with company policies and Fair Housing regulations
Effectiveness of communication and customer service delivery
Required Qualifications
Education
Associate degree preferred
Equivalent work experience may be considered in lieu of degree
Experience
Minimum 1 year of experience in real estate, leasing, sales, property management, or customer service required
Experience in Build-to-Rent or multifamily leasing environments preferred
Skills & Competencies
Strong customer service and interpersonal communication skills
Excellent written and verbal communication abilities
Strong organizational and time management skills
Ability to multitask and manage priorities in a fast-paced environment
Detail-oriented with strong problem-solving abilities
Intermediate proficiency in Microsoft Office Suite including Word, Excel, and PowerPoint
Working knowledge of CRM and property management systems preferred
Ability to thrive in high-volume, customer-facing environments
Knowledge of Fair Housing regulations and leasing best practices preferred
Preferred Qualifications
Experience in Build-to-Rent (BTR), multifamily, or residential leasing operations
Working knowledge of QuickBase, MRI, CMS, and Birdeye Reputation Management platforms
Experience with resident engagement and customer relationship management tools
Familiarity with leasing performance metrics and occupancy goals
Prior experience supporting lease-up or new community operations
Why work for Maymont Homes?
Our Mission - "We Positively Impact the Lives in the Communities We Serve." Every role contributes to this purpose, helping families find a place to call home while making a difference in the communities we support.
Certified Great Place to Work® - Our people make us who we are. This certification celebrates the values and culture that fuel collaboration, innovation, and care.
Outstanding Benefits - Backed by Brookfield, our benefits include a 5% 401(k) match, wellness credits that reduce healthcare costs, and up to 160 hours of PTO annually for full-time employees.
Career Growth - With continued expansion planned for Maymont, you'll find meaningful opportunities to grow your skills, advance your career, and make an impact.
Strong Foundation - As part of Brookfield Asset Management, one of the world's largest real estate asset managers, we have the stability, resources, and vision to keep growing.
Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. #MYMT
Worksite address
myrtle beach, SC, 29588, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.