Leasing Consultant

Job description

Honolulu, Hawaii

nFull time

nR

nLocation

nLilia Waikiki - 2380 Kuhio Avenue

nBusiness

nWe know that a "one-size-fits-all" approach doesn't work when it comes to residential living. That's why our portfolio features a wide range of options for any stage of life. And though our properties may be diverse, one thing is universal: all offer the unparalleled quality, service, and support our residents deserve.

nIf you're ready to be a part of our team, we encourage you to apply.

nJob Description

nPosition Summary

nOur Leasing Consultants are people who make a big impact in many small ways - a friendly smile, a welcoming greeting, a genuine interest in the people walking through our leasing office doors. Our Leasing Consultants create a positive and lasting influence on visitors, prospects, and residents by understanding the importance of first impressions.As a Leasing Consultant, you manage your own success by attaining leasing goals, such as occupancy and rent growth, and by building positive rapport with prospects and residents.You will be diligently managing leads within our CRM, you will be scheduling tours and showing apartments all day and you will be encouraging prospects to submit their online application.Every day you will help our prospects to find their home at your community. So, if you're passionate about people and are looking for the right opportunity to make a difference and get you started on a long-term career journey, then come take that first step with us.

nEssential Job Function

nnCustomer Service (30%)

n nnnDeliver unmatched service to prospects and residents to exceed expectations and nurture satisfaction

n

nnGuide prospects through the leasing experience to make renting easy

n

nnServe as the liaison through the application, leasing screening, and move-in process, including all related paperwork

n

nnFully dedicated to prospects through answering calls, emails, chats, and texts

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nnEncourage prospects to apply

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nnAbility to work a flexible schedule, including evenings and weekends: our communities are busiest on the weekends

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n nnSales (40%)

n nnnCommunicate detailed information regarding communities and apartments to prospects

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nnGenerate interest in the community by conducting informative and personalized tours that result in new leases

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nnDrive the sale by highlighting the quality of the community and the lifestyle of an apartment home

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nnDevelop deep knowledge of the rental process and their assigned markets neighborhoods and translate that into successful sales interactions

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nnEmploy effective selling techniques to close the sale

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nnWork collaboratively with the onsite team to exceed occupancy goals and objectives

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nnMaintain current knowledge of apartments, building amenities, and local agencies or attractions of interest to prospective residents

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nnMaintain awareness of current rental rates and promotions of competitive properties

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nnProject a favorable image of the community at all times to achieve property objectives and public recognition

n

nnSchedule tours and show apartments

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n nnLeasing Administration (30%)

n nnnActively participate in the leasing process by monitoring inbound leads, qualifying prospects, leasing apartments, touring prospects, following up after each tour, and completing move-in procedures in accordance with established policies and procedures

n

nnProactively manage all leads and customer experience using the Customer Relationship Management Software (CRM)

n

nnComplete assigned CRM tasks within the appropriate time frame

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nnManage leasing requests from existing residents, including lease breaks, roommate additions, unit transfers, and more

n

nnRun applications, communicate screening results, prepare and send leases, and collect all required information and documentation for a smooth move-in process

n

nnInspect apartments prior to resident move-in to ensure move-in ready condition and schedule any outstanding items with the maintenance team

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nnMaster the leasing process in its entirety, from post-tour follow-up emails and prompt prospect calls to closing all tasks in the CRM

n

n nEducation

nnnHigh school diploma/GED required

n

nnAssociate degree in Customer Service/Hospitality preferred

n

n nWork Experience

nnn1-2 Years of sales and customer service experience including reaching sales goals in a fast-paced environment (e.g., property management, hospitality, retail, or restaurant) required

n

nn1-2 Years of previous leasing experience within the multifamily property management industry preferred

n

n nLicenses & Certifications

nnValid driver's license depending on property required

n nRequirements

nnn1+ year sales and customer service experience including reaching sales goals in a fast-paced environment (e.g., property management, hospitality, retail, or restaurant)

n

nnPrevious leasing experience within the multifamily property management industry a plus

n

nnDemonstrated success in goal setting/achievement and following a sales process

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nnMust have knowledge of federal and state apartment housing laws

n

nnMust adhere to Fair Housing laws and leasing policies and procedures

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nnMust be high energy, sales and customer service driven

n

nnMust be reliable, high attention to detail, self-motivated, and self-managing

n

nnMust have the ability to work well with diverse individuals

n

nnMust have a customer-focused mentality, a sharp professional appearance and sales aptitude

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nnOutstanding interpersonal communication skills both written and verbal

n

nnRequired skills for this position include: fair housing laws, affordable housing programs, Microsoft Office, personal accountability, persuasiveness, and closing sales technics.

n

nnProficient with Yardi CRMIQ preferred

n

nnAbility to work a flexible schedule, including evenings and weekends: our communities are busiest on the weekends, so that's when we need you there. Your schedule will include regular days off that fall between Monday through Friday. Of course, we still want you to take vacation time and come back refreshed and relaxed. We offer great vacation perks.

n

n nCompensation

nCommensurate with Experience

n$16.76 - 23.46 hourly

nCompetitive Commission Program:

nnnBonus commission

n

nnRenewal commission

n

nnHousing discount

n

nnOther Bonuses & Incentives where applicable: Referral Bonus, Training Coach Bonus, Renovation Bonus, Lease-Up Bonus, Leasing & Occupancy Contests

n

n nGreat Incentives!

nWe care about the well-being and work-life balance of our valued associates! To show how much we care, we offer awesome incentives that include:

nnnFull benefits package

n

nnGenerous paid time off

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nn401(k) with company match

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nnGrowth and advancement opportunities

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nnLucrative referral bonus program

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nnIncredible associate rental discount if you choose to live on-site! Who wouldn't want to live at one of our beautiful properties (especially at a discounted rate)?!

n

n nEqual Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. Drug free workplace

n#LI-JR1

nWe are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.

n#BPMF

nThe Brookfield Real Estate ecosystem spans the globe through multiple operating companies, all united by our core values. We cover every facet of real estate-from offices and retail spaces to logistics centers, residential homes, and hotels.

nAcross thousands of properties worldwide, we combine world-class expertise with deep local insights to drive exceptional value. Together, we transform neighborhoods and build lasting communities that stand the test of time. By leveraging the global scale of our operating companies and fostering trusted local partnerships, we collaborate seamlessly to support our communities and achieve shared success.

Worksite address

honolulu, HI, 96814, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.