About this opportunity
Chamberlin & Associates lists this Leasing Consultant opportunity in tempe, Arizona. Review the employer’s description below for duties, qualifications and application requirements.
Job description
POSITION DESCRIPTION
nLeasing Specialist
nnPOSITION OVERVIEW
nThe Leasing Specialist is responsible for driving occupancy and delivering an exceptional prospect and resident experience. This role manages the leasing process from initial inquiry through move-in by conducting effective discovery conversations, presenting apartment homes, and guiding prospects through the application process. Success in this role requires strong communication skills, the ability to build rapport quickly, and consistent follow-up. The Leasing Specialist also supports resident retention efforts, maintains community presentation standards, and ensures compliance with Fair Housing regulations while contributing to the overall leasing and marketing strategy of the community.
nnKEY RESPONSIBILITIES
nLeasing and Sales
nnRespond promptly to all inbound inquiries via phone, email, and online platforms, converting leads into scheduled tours.
n nnConduct engaging, tailored property tours that connect the prospect's needs to the community's features and available units.
n nnFollow up consistently with prospects throughout the decision-making process to maintain momentum and close leases.
n nnMeet or exceed monthly leasing goals including traffic-to-lease conversion rates and occupancy targets.
n nnAccurately prepare and execute lease agreements, addenda, and move-in documentation in compliance with company policy.
n nResident Experience
nnProvide a welcoming, professional first impression at every point of contact - in person, by phone, and in writing.
n nnSupport new resident move-ins by ensuring units are ready, completing move-in inspections, and orienting residents to the community.
n nnAddress resident questions and concerns promptly, escalating to the Property Manager when appropriate.
n nnAssist in planning and executing resident events and retention initiatives that strengthen community engagement.
nn nMarketing & Outreach
nnMonitor and report on traffic sources, lead volume, and conversion metrics to support leasing strategy adjustments.
n nnMaintain an accurate and current knowledge of competitor properties, pricing, and availability through regular market surveys.
n nnEnsure the leasing office, model unit, and common areas are consistently presented at the highest standard.
nnSupport the management of online listings, social media content, and reputation management responses as directed.
nn nAdministrative & Compliance
nnMaintain accurate prospect and applicant records in the property management software.
n nnProcess rental applications, screen applicants, and communicate decisions in accordance with fair housing laws and company policy.
n nnCollect and properly document holding deposits, application fees, and move-in funds.
n nnComplete daily, weekly, and monthly reporting as required by the Property Manager.
nn nQUALIFICATIONS
nRequired
nnHigh school diploma or equivalent.
n nnStrong verbal and written communication skills with a natural ability to connect with people.
n nnBasic computer proficiency including email, Microsoft Office, and ability to learn property management software.
n nnAbility to work a flexible schedule including weekends, as leasing activity peaks on Saturday and Sunday.
n nnValid driver's license and reliable transportation.
nn nPreferred
nn1+ years of experience in sales, retail, hospitality, leasing, or any customer-facing role.
n nnFamiliarity with property management software such as Yardi, RealPage, or equivalent.
n nnExperience with CRM tools or lead tracking platforms.
n nnDemonstrated track record of meeting sales or performance goals in a prior role.
n nnKnowledge of basic fair housing principles.
nn nChamberlin + Associates is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Worksite address
tempe, AZ, 85285, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.